Under the direction of the Manager, answers and screens all telephone calls. Documents messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc. Makes and edits appointments via computer. Organizes provider's correspondence. Registers patients in a timely and appropriate manner. Verifies data or enters changes to the demographic and insurance screens. Posts co-pays and payments. Balances manual and CRT batches at the end of each session. Familiarity with IDX, Allscripts, and/or Meditech software systems preferred. Assists with any projects the department has established as part of their annual LEAN goals in their daily processes.