The Meetings & Events Manager (MEM) will ensure customer satisfaction by planning, coordinating and following through on group related meetings, meals and functions in accordance with customer specifications and Sandestin Investments, LLC Vision, Mission and Service Fundamentals.
Essential Duties and Responsibilities
1. Lead, through your direct reports, the effective management of the departments noted above, to maximize the employee experience (PEOPLE), ensure effective SOP’s and systems (PROCESS), deliver optimal guest service (PRODUCT) while driving revenues complimented by cost management to drive financial performance (PROFIT). You are empowered to make decisions to ensure a balanced management approach to the 4 P’s.
2. Ensure that all direct reports and Sandestin employees proudly carry the Sandestin Investments credo card while “knowing, owning and energizing” our mission, vision and company culture at all times.
3. Lead by example the “3 Steps of Service” and the “10/5 rule” to ensure they are as well practiced by direct reports and employees at all times.
4. Facilitate a healthy workplace through daily appreciation and positive communication with direct report and employees with “dignity and respect” in mind at all times.
5. Coordinates all catering and meeting details (developing menus, creating venue setups, determining Audio Visual needs) for bookings assigned by Director of Event Management.
6. Coordinates ground transportation, recreational activities, children/spouse activities, entertainment, décor for all assigned bookings.
7. Documents all details for each assigned group on Banquet Event Orders (BEOs) and/or Booking Recap (Group Resume). Employee will understand and agree to deadlines for distribution of these documents as outlined in MSE Training Manual.
8. Prepares welcome card and orders in-room welcome gift for clients, to be sent on arrival day. Employee will understand and agree to deadlines for orders as outlined in MSE Training Manual.
9. Collects and organizes all paperwork for trade show setup including electrical and handling forms, then communicates necessary needs to appropriate departments/vendors.
10. Enters work orders/event reminders for all trade shows, outdoor events and events requiring assistance from other departments.
11. Communicates all changes and updates to departments effected by change.
12. Must be able to problem solve quickly, often without input from other individuals. Employee must be able to rationalize and justify decisions, acting in the best interest of their client and SDI.
13. Attends daily Banquet Event Order operations meeting, prepared to communicate information pertinent to operations teams.
14. Conducts Pre-Conference Meetings with client(s) and SDI departments, to ensure effective communication in advance of program’s start date.
15. Available on-site to greet clients at beginning of meeting or event and make necessary introductions to members of SDI’s Operations team.
16. Periodically checks in with clients throughout duration of program to ensure smooth execution and offer assistance.
17. Offers fond farewell and follows up with client after departure to solicit post-event feedback and works to re-book business.
18. Accepts leads for Social/Day Group Catering from MSE Administrative Assistant or Director of Event Management. Employee may be required to meet with prospective clients and conduct venue/property tours.
19. Generates Sales Agreements for Social/Day Group Catering market segment and plans all details like other assigned groups. Works with Group Billing to ensure necessary payment schedule is followed. Tracks own groups and revenue generated.
20. Understands that conference business/client needs may include need to work early mornings, late evenings, weekends and holidays.
21. Will be responsible for company-issued mobile phone. Employee will respond to phone calls/texts/emails when scheduled or when clients are in-house. Employee will follow company standards for use of mobile phone.
22. Other duties as assigned, including participating in Lateral Service calls when business volume demands or volunteer opportunities benefit the resort
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:
• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.
· Any and all duties and responsibilities as assigned to you by Ownership or Senior Vice President and General Manager.
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Banquet Experience preferred.
Basic Required Skills
· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
· Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
· Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.
· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
· Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
· Must be able to lift items weighing in excess of 50 lbs. occasionally.
· Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
· Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.