Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries.
- Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
- Accurately handles monetary transactions
- Processes membership and program registrations, etc.
- Assists in implementation of member services, retention and promotion
- Enforces YMCA policies and procedures for members and guests
- Appropriately handles and resolves member complaints
- Reports any accidents, unsafe conditions or problems to the appropriate staff
- Attends staff meetings and trainings, as scheduled
- Performs opening and closing procedures
- Notifies the appropriate director of any out-of-order equipment or low supplies
- Other duties as assigned.