The newly created Merchandise Operations (Merch Ops) team is focused on ensuring thredUP Operations adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers.
As a Merchandise Operations Supervisor, you will report to your local Merch Ops Manager and your time will be roughly split into three areas. Your primary focus is leading and developing your team. You will be expected to work on the floor beside them when necessary and handle disciplinary and employee issues in a professional manner. Second, you will execute the day to day business of Merch Ops - including working the Under Review and QA queues as well as building Rescue Box inventory and fulfilling orders. Third, you will gather input on what your team is seeing in their day to day and relay that to appropriate touch points within the Ops organization, with a dotted line reporting to the Merch Ops Policy Holders.