Merchant Services Retention I at BancFirst

Oklahoma City, OK 73102

About the Job

Merchant Services Retention Specialist I

Oklahoma City, OK

POSITION SUMMARY

The Merchant Services Retention Specialist is responsible for servicing new and existing merchant customers. Communications skills are critical as the job supports customers through inbound and outbound calling activities. Successful candidates are well organized, effective communicators with strong interpersonal and negotiation skills. Merchant services utilizes many different technologies, an aptitude for the current technologies is a must. Work duties are performed from 8:00 AM to 5:00 PM, Monday – Friday at the Support Center in Oklahoma City.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conduct outbound calls to:

Welcome new customers and cover key support functions available to them
Notify customers about potential processing issues
Inquire of customer’s satisfaction with existing services and identify any additional needs

Receive inbound calls to:

Support the Banks in servicing their customers
Answer questions and address processing issues from customers

Assist in developing and presenting proposals to current and prospective customers

Participate with retention team to meet or exceed defined retention and revenue goals

Participate with retention team to meet or exceed customer service standards

Record detailed notes in retention pipeline to document activities

Maintain awareness of all new developments in products and services as well as policy, technology and sales initiatives to support merchant customers

Follow all policies and procedures as provided by the bank

Assist with other job related duties and special projects as requested

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Ability to work as a part of a cross-functional team in a fast paced environment

Excellent interpersonal, leadership, organizational, and communication skills

Assertive, yet consultative customer friendly communications skills

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications

Exceptional work ethic

Ability to communicate with all levels in an organization

PREFERRED SKILLS

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 5 pounds

LOCATION

BancFirst, Downtown Oklahoma City

101 N. Broadway

Oklahoma City, OK 73102

HOURS

Full Time

8:00 a.m. to 5:00 p.m. M-F

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $9 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ

Diversity…Our differences enhance business performance.

Benefits

401K
Medical, Dental and Vision

Photos

1/8

Job summary

About this company

BancFirst

Oklahomans Banking Oklahoma We're BancFirst. Unlike many banks these days, we've always been very clear on who we are and where we're going. Partly because we've never lost sight of where we came from. First and foremost, we're proud to call ourselves an Oklahoma bank. In fact, our banking lineage goes all the way back to the Run of '89, so our roots go deep in Oklahoma soil. Over the years, BancFirst has grown from a confederation of community banks throughout the state, to a multi-bank holding company, to the largest state chartered bank in Oklahoma. Today, we have locations in small towns and large cities throughout the state. When we say that we're an Oklahoma bank, we mean that our business identity has always been built around a commitment to Oklahoma and Oklahomans. That commitment has never changed and has brought us a great deal of success. Over the years it has developed into precepts that are at the very heart of our business philosophy. We believe it's important to be actively, personally involved in the communities we serve: we participate. We believe it's important to invest our resources in those communities: we keep Oklahoma dollars in Oklahoma. We believe that prosperity flows from the honest effort put forth each day by each of us: we work hard. There may be banks with more locations and banks with lots of offices in other states, but no bank anywhere can match our loyalty to Oklahoma. At BancFirst, we've always thought it was good business to put Oklahoma first. We still do. As a prospective employee, it’s important that you understand the way we look at our business and our attitude toward our fellow Oklahomans. You’ll Like Our Style BancFirst's business "style" flows naturally out of who we are - Oklahomans. That means you can expect a friendly, helpful attitude when you work with us, as well as pride in the contribution we make every day to Oklahoma's prosperity. It also means a natural preference for doing business up close and personal. While we've never been slow to take advantage of technological opportunities, we've also never lost sight of a basic banking truth: that ultimately, every banking relationship is a relationship between people. That's why so much of our business is built on long-term relationships with customers. We take the time to work with our customers at their places of business. That way, we can develop a first-hand understanding of their goals and ambitions. When you work with BancFirst, you can expect a genuine commitment to help you select the proper mix of financial tools to help you succeed. Our Unique Structure Gives You Unique Advantages Success is the result of careful decision-making which results from a forthright exchange of information. We've always believed that that kind of exchange is best made face to face, and that's why we've evolved the unique corporate structure that serves our customers so well. The BancFirst way is local empowerment: we place handpicked decision-makers in each of our banks and give them wide-ranging responsibility for their locations. Our structure means you can count on access to capable professionals who have the authority to get things done for you promptly, without having to obtain approval from an out-of-state home office. That's true at every BancFirst location throughout Oklahoma, and that's not something every bank in Oklahoma can say. Strength And Stability - Yesterday, Today, And Tomorrow At the same time, we never lose sight of the fact that our asset quality is the bedrock of our success. With BancFirst, you can be confident that your business is backed by a bank with the capital strength to serve you over the long haul. We'll be here when you need us, with all the financial resources you'll need to achieve the goals you set for yourself and your business. Service Is Our Top Priority Every business poses a financial challenge that demands flexibility and responsiveness from its bank. We understand that you need quick action and unique solutions for your particular situation. In short, what you need from your bank is what you give to your customers: quality service. To us, quality service is being available when you need us, with the answer or product that satisfies your need, so that you will be able to capitalize on opportunities and maximize your potential. Excellence Is Standard From the teller's window to the loan officer's desk, BancFirst has assembled a statewide network of decision-makers who pledge to give you a superior level of customer service. BancFirst is a team of Oklahomans committed to banking Oklahoma today and tomorrow, just as we did yesterday. Come to BancFirst and let us show you that "Oklahomans Banking Oklahoma" is more than just a slogan. Our Services: Personal Banking Checking Savings & Investments Loans Convenience Services Commercial Banking Checking Services Commercial Lending Cash Management & Electronic Banking International Banking Convenience Services Online Banking SBA Lending BancTrust Personal Trust Employee Benefit Services Corporate Trust Investments 401(k) Login Trust Custodian Login We are always looking for hard-working, friendly people who are focused on quality customer service. Please contact us if you have skills that would be beneficial in the following areas: Clerical Management Professional Technical Teller/Customer Service Representative At BancFirst, we understand the importance of offering our employees competitive salaries, opportunities for advancement, and great benefits. If you’re interested in a career with us, we’d be happy to discuss with you in-person, our benefits, on-site amenities, company culture and work hours.