Required Education and Experience:Associates degree in Computer Science or equivalent education/experience in Microsoft Windows environment.
Experience:Must have strong communication and organization skills and working knowledge of spreadsheet and word processing software. Five years or more of experience with Microsoft Active Directory networks. Must have five years or more supervisory experience of a technical department. Must be able to work with minimal supervision. Experience with Ethernet, machine imaging and TCP/IP networks.
Additional Eligibility Qualifications:Experience with Help Desk ticketing software. Familiarity with healthcare/medical systems.
Supports customers in a professional manner.
Interfaces with department heads to analyze and determine hardware/software needs.
Plans additions, changes and relocations of equipment.
Coordinates outside service or consulting when necessary.
Oversees the set-up, configuration and maintenance of the hardware and software.
Manages wiring requests including adequate lead time to ensure meeting installation schedule.
Document and maintain a yearly inventory of all hardware and software utilized in the Clinic.
Manage and monitor all ordered requests (parts) to ensure correct items are ordered. Ensure a maximum of 1% error rate requiring return.
Ensure license and system policies are being followed to ensure license management.
Install and maintain existing telecom infrastructure.
Support internal cabling and other data/telecom connection requests.
Review the performance of hardware and software.
Verifies semi-annual virus protection and preventative maintenance on work stations.
Recommends systems and procedural changes to improve hardware service.
Coordinates implementation of system changes to enhance operation of Networks.
Develops standards to ensure consistency in the set-up of Network devices.
Presents planning documents of major modifications and enhancements to department head for approval.
Prepares work schedule to maintain adequate staffing.
Schedule personnel to maximize coverage and to ensure that customer support is available 24/7 including On Call Schedule.
Recruits, selects, and oversees training of personnel.
Reviews all applications and resumes for qualified personnel to fill vacant positions. Demonstrates good judgment in hiring decisions.
Provides orientation to the department and coordinates training to ensure that new personnel are able to meet job requirements within probationary period.
Completes termination ratings and requisitions in a timely manner.
Ensures that in-service and training programs are scheduled to meet staff member and department needs.
Prepares performance appraisals and recommends merit increases.
Submits completed approved appraisals prior to the HR deadline.
Evaluates staff�s performance based on the criteria defined in the job description.
Maintains an ongoing record of each individual�s performance throughout the evaluation period.
Communicates significant deficiencies and/or accomplishments with each individual throughout the evaluation period and takes corrective action as needed. Adheres to the Clinic�s corrective action policy.