Mission Manager, Starlink Customer Applications at SpaceX Redmond, WA, United States SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. MISSION MANAGER, STARLINK CUSTOMER APPLICATIONS SpaceX services a diverse range of clients across our fleet of vehicles. As our Starlink satellite constellation expands, there are new opportunities in work for Starlink customer adoption for the purpose of scientific research, national security, and commercial applications. We are growing our team to support this expansion of services and to embed mission support directly in Redmond, WA where our satellites are designed and assembled. As a member of our Mission Management team, you will serve as a core point of contact for customers from early capabilities studies through successful project activation. You'll support new business proposals from initial requirements verification through mission design, prototype development, and test. You'll work directly with a small team of subject matter experts from diverse fields to quickly iterate on deployable solutions and ensure they meet all customer needs. Our development timelines are aggressive and you will be asked to rigorously explore solutions for previously unsolved problems. Our ideal candidate has a passion for making things work, is a highly detail-oriented self-starter, and is hungry to do work that matters. RESPONSIBILITIES: + Distill customer requirements into actionable development objectives + Collaborate with other subsystem representatives across team boundaries to consider all necessary trades and ensure end-to-end mission success + Support all phases of development from initial proposal development through successful test, demonstration, and operations + Work with all internal and external stakeholders, using excellent written and verbal communication to negotiate technical deliverables and scope, drive prototype development, and clearly define success objectives + Assist with the creation and maintenance of project master schedules and regularly report modifications to customer + Help lead all customer reviews and ensure that contract deliverables are delivered on time and per the customer's expectation BASIC QUALIFICATIONS: + Bachelor's degree in technical field (engineering, physics, computer science) with a minimum of 7 years of industry experience + 4+ years of technical project management experience PREFERRED SKILLS AND EXPERIENCE: + The Starlink Mission Management team is comprised of individuals with diverse skills and experience in order to support the large variety of customer applications. Candidates with experience in at least one of the following areas are preferred. Each program has new challenges and opportunities to learn more. + Experience working with government customers or entities + Knowledge of satellite communication technologies and terrestrial networking + Knowledge of networking systems and connectivity: + Network connectivity, services, and protocols (Ethernet, Wi-Fi, IPv4, IPv6, DHCP, NAT, NTP, etc.) + Security models and network protocol analysis + Knowledge of communication systems: + Wireless multiple access schemes (TDMA, CDMA, OFDMA, etc.) + Digital communication systems, spread spectrum, single and multi-carrier techniques and modulation types (QPSK, APSK, QAM, etc.) + System link budgets and analysis related to communication systems + Experience in mobile communication applications + Ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere ADDITIONAL REQUIREMENTS: + Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts + Must be willing to travel to other SpaceX offices and customer locations as needed ITAR REQUIREMENTS: + To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (http://pmddtc.state.gov/regulations\_laws/itar.html) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.