Procter & Gamble is seeking a highly skilled Network Engineer for the Network Operations Center for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a catalyst for change, and have vision for identifying and aligning technology solutions to help support business opportunities.
Qualified candidates should have 3-5 years of network operational experience, working across wide range of telecommunication technologies and services including; LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity. The candidates must also exhibit strong professional skills including communications, self-motivated, adaptable and dependable.
• Key functions include incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement.
• Provide 24x7x365 Network Operations support in a follow the sun NOC.
• Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration.
• Mentor junior engineers for technical and professional advancement.
• Participate and at times lead Crisis Team conference calls, able to identify required resources beyond telecommunications.
• Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.
• Functions as an escalation point for other NOC engineers for Incidents and Changes.
• Create support documentation and provide training to NOC staff
• Employs production monitoring tools to ensure that all systems are running and available.
• Ensures effective communication to internal customers.
• Strong customer service skills. Good temperament, ability to manage stressful situations. Ability to provide customer-facing support in a professional manner.
• Competent in using Microsoft Office suite for effective collaboration and communications
• Strong analytical skills, able to leverage complex data to identify opportunities, recognize problems, and draw logical conclusions.
• Ability to produce and present technical information to both technical and non-technical personnel
• Team work; establish and maintain effective and appropriate working relationships with those contacted during the course of the work day.
• Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage.
Technical Competencies and Experience
• Certifications Preferred: Network +, CCNA, CCNP is a plus.
• A minimum of 5 years experience working with a TCP/IP network
• Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s
• Advanced knowledge of networking infrastructure suppliers and service offerings including; Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya.
• Advanced knowledge of network load balancers and firewalls
• Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc
• Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
• Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC
• Associate’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience
• Legal authorization to work in the applied country location is required. Procter and Gamble will not sponsor individuals for employment visas, now or in the future, for this job.
• Must be willing to work from a Procter and Gamble office location