New Construction HVAC Warranty / Service Manager POSITION SUMMARY: Provides planning and management in the safe and efficient servicing of HVAC equipment, components, and systems in commercial and/or residential settings. Utilizes human resources effectively to manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors. ESSENTIAL DUTIES: ? Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production. ? Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits. ? Resolves customer issues and complaints to ensure customer satisfaction. ? Ability to create and manage budgets. ? Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal downtime in job completion. ? Conducts research and participates in the marketing process of the department. ? Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management. ? Instructs crews on the proper use of materials and quality workmanship. ? Reviews payroll records to ensure that technicians are paid properly. ? May conduct job site surveys. ? Ensures that employees have proper tools for the job and that they are properly maintained. ? Assists the dispatching operation to ensure appropriate technician selection for the type of service. ? Monitors preventive maintenance of vehicles to ensure proper operation. ? Evaluates staff to determine training requirements. Provides on-the-job training and support to employees. ? Oversees facility and equipment maintenance, ensuring that assets are protected and controlled. ? Maintains an organized, clean and safe work area. ? Observes all safety and Company rules and regulations in the performance of duties. ? Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process. ? Other duties as assigned.