Job Description: Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks. Train mechanics in mechanical skills needed Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks Monitor warranty procedures followed by technicians Coordinate repair and maintenance of service equipment Review performance of mechanics and submit report to the Service Manager Assist the Service Manager in hiring and firing employees Assist the Service Manager and Service Advisor in answering the phone Major Duties and Responsibilities: Document the customer’s service requests Advise customers about necessary service for routine maintenance Identify the mechanical problem by questioning the customer and doing a visual inspection or road test Identify if the repair is warrantable and save parts when applicable Look up Federal Recalls and Safety Checks Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs Contact customers about additional problems found and recommend corrective procedure Get written authorization from the customer to perform the requested repairs Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem Schedule service work to be done and assign to the mechanic Monitor repair progress to insure repairs are performed in a timely manner Review and close repair orders Explain the work performed to the customer and the cost Deal with customer complaints Benefits: • Employee Health Insurance for as low as $50/month; dependent coverage also available • Company-provided Flexible Spending Account of up to $350/month. This account comes with a debit card for easy access to funds when paying co-pays, prescriptions, etc. This can be used for dependent medical expenses as well. This can instead be used towards dependent health insurance premiums that are purchased through the company to lower the cost • The company also provides short-term disability insurance • The company also provides long-term disability insurance with voluntary options available as well • The company provides cancer and critical illness insurance, dependents can be added at employee cost • The company provides $15,000 in employee life insurance, voluntary options available for employee and dependents • Uniforms and uniform laundering provided • 6 paid holidays • 401(k) with employer match • Paid time off • Voluntary vision insurance • Voluntary dental insurance • Voluntary personal flexible spending account and/or dependent care account • Voluntary tool insurance • Voluntary accidental injury insurance Bonus: • Sign-on bonuses available (up to $10,000, depending on experience, and paid out over a few years) • Recruiting bonus ($2,500 for each referral made that turns in a yearlong hire) Requirements: High School graduate or GED required Diploma from Technical College or equivalent experience required Intermediate to advanced computer skills required 2 years’ experience in heavy-duty truck repair About Us: The Midwest Peterbilt Group is comprised of five full-service Peterbilt dealerships in Iowa and Nebraska. The dealerships are owned and operated by Sioux City Truck Sales, Inc. This company has been serving the transportation industry in the region since 1954 and is still family owned. Each location offers a full line of new Peterbilt Trucks along with used commercial vehicles, truck parts, service/repair, and body shop services.