Title: IT - Network Operations Analyst, Career
Location: Fairfield California USA 94533
Duration: 12 months+
4/10 AWS (Alternate Work Schedule)
Sunday – Wednesday or Wednesday – Saturday
This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
Process routine change requests and work orders.
Perform data analysis/trending on the network and applications as per predefined documented procedures.
Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.
Incident Management -
Manage timely ticket updates.
Use run-book steps for first level break/fix restoration needs.
Complete repetitive, basic maintenance activities as requested.
Event Management -
Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
Initiate conference bridges for outages as part of the outage management process.
BA/BS in Information Technology or related field or equivalent work experience.
Desired: Intermediate knowledge of network protocols, software applications, and operating support systems.
Current Networking Certification; ITIL Certification.
Minimum of 2 years� experience in telecommunication, internet, or network operation center environments.
Desired: Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner;
Interacts with users,
IT professionals and team members typically reporting and discussing progress of projects/incidents;
Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership;
Escalates to more experienced resources on unusual or more difficult incidents;
Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);
Qualitative and quantitative analytic & problem solving skills;
Ability to learn new concepts quickly;
Advanced verbal and written communication skills;
Proficient in Microsoft Excel and Word;
Is able to work independently or as part of a team;
Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);
Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks;
Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.
May require some local traveling for training, meeting, etc.
Able to support shift schedules as required to meet business needs