NordicTrack Technical Support- GRAVEYARD at Icon Health and Fitness

SUMMARY

*GRAVEYARD SHIFT* 10 P.M. - 6 A.M. 

At NordicTrack, we are proud to offer competitive compensation as well as the following benefits:

• Competitive compensation package with growth opportunities

• Starting wage $15.00 plus commission

• Paid training

• Full benefits package (Medical, Dental, Vision, and Life insurance)

• 401(k) with company match

• Paid time off

• Discounts on Icon products

• Discounts at local retail stores

• Free onsite fitness center 

• Onsite massage therapist

• Free iFit membership

Become a part of a fast paced technical service team in the in-home fitness industry. At NordicTrack we are dedicated to improving our customer’s quality of life by providing them with excellent technical support for their in-home fitness equipment. Unleash your potential with NordicTrack as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.

WORK FROM HOME OPPORTUNITIES 

*High-Speed internet connection with the ability to plug directly into a router required. All other equipment will be supplied.

JOB RESPONSIBILITIES

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about product support and services.

• Gather customers information and determine the issue by evaluating and analyzing the symptoms.

• Discover the root cause of customer problems and identify the action required to resolve.

• Keep customers informed about progress by checking the status of work orders in the customer record system.

• Provide a seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.

• Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment.

• Follow standard processes and procedures.

• May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.

• Other duties as assigned.

DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proper phone etiquette;

• Ability to speak and write clearly and accurately;

• Demonstrated proficiency in typing (30+ WPM) and grammar;

• Knowledge of customer service principles and practices;

• Effective listening skills;

• Willingness to cooperate with others and work to the greater good;

• Multi-tasking capabilities.

 JOB SPECIFIC COMPETENCIES

• Organizational Savvy - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.

• Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.

• Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addressing the root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

• Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

• Planning - Developing realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others

COMPENSATION AND BENEFITS

• Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.

• Highly competitive compensation, including a performance-based bonus.

• Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance) 

• 401(k) with company match.

• A PTO policy that ensures you are able to find a happy work-to-life balance.

• Access to cutting-edge technology and hardware for work and fitness.

• Collaborative work space and environment.

• A free beverage center and snack bar to keep you hydrated and fueled throughout the day.

**Not all perks are applicable to all positions and/or locations**

DISCLAIMER

Your employment at ICON is "at will".  You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all.  Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.  

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."