O&M Manager at Evolvinc

About the Client :-

Theirs is a renowned family business, founded in 1986 and based in Rocklin, CA. They have many years of combined solar & construction experience, and deal in industries such as agriculture, utility solar, commercial, industrial, government & schools.

The client works on values of transparency, integrity and excellent service support to customers, and are California certified.    

Duties :- (The list may not include all of the assigned duties)

• To provide advanced technical support of photovoltaic systems to customers. 
• Be able to maintain and manage the operations and maintenance department (Service and Warranty).
• Recruit and lead a team of O&M technicians, customer service specialists and see to their daily operations.
• Create and maintain a schedule for the team to follow.
• Meet with the customers after commission, and provide a walk thru overview of the system, warranties, and services.
• Streamline and organize multiple projects by creating standard operating procedures, construction to O&M transition checklists, maintenance schedules, and customer outreach materials. 
• Work closely with the Construction division to ensure all projects are commissioned on time and are functioning properly.
• Use clear and professional verbal communication to provide support to electricians, engineers, and service technicians.
• Create detailed documentation for replacements and warrantied equipment.
• Occasional accompaniment for field service personnel for product installation or replacement.
• Look over the processing and dispatching of all customer calls regarding maintenance and warranty issues, in order to ensure a positive customer experience.
• Provide training programs that would enable Field Service Technicians to directly input service information and statistics on site.
• Serve as the primary contact for customers, and troubleshoot various issues with residential and commercial photovoltaic systems.
• Implement strategies to build coordination between departments, and significantly improve response time for repairs and maintenance. 

Experience & Skills Requirements :-

• Influencing skills.
• Well-oriented in Customer service.
• Knowledge of solar DAS (Data Acquisition Systems), a must.
• Top Skills such as PV and DAS.
• Should be able to troubleshoot systems and provide solutions.
• A substantial knowledge of the solar and electrical industries is required (AC/DC, wiring, electrical codes, etc). 
• NABCEP certification, electrical license, or electrical engineering experience helpful.
• Knowledge of commonly used concepts, practices, and procedures for the solar and service industries. 
• The ability to inspect trends. 
• Well-versed in customer service orientation.
• Experience in service-related industries to manage service dispatches.
• Experience with Microsoft Office (Excel, Word, PPT).
• The ability to manage multiple projects at a time and prioritize competing demands.  
• Ability to assess, solve and communicate outcomes of problems, and implement solutions. 
• A high leveled experience of PV communication & monitoring.

Education/Certificates/Licenses :-

Bachelor's degree (B.A.) OR 

3-5 years related experience

AND/OR training OR

an equivalent combination of education and experience.  

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