ACC Customer Support - Maintenance Specialist at Macrosoft Inc

We have an urgent opening for ACC Customer Support @ Rochester, NY with our direct client AT&T for 36months.

 Job ID: 34239

Title: ACC Customer Support - Maintenance Specialist

Location:  ROCHESTER NY 14611

Duration: 36 months

Client: AT&T

Pay Rate: $17/hr on W2

Business Unit: PARTNER SOLUTIONS (52032399)

Project Name: ACC Customer Support - Maintenance Specialist

Top 5 priority skills:

1. Strong Customer service soft skills with emphasis on interpersonal communication (customer focused) and effective listing skills
2. Experience in troubleshooting telecom issues with significant IP routing knowledge 
3. The ability to successfully partner with Local Exchange Carriers at various management levels
4. Problem Solving, Decision Making, and Conflict Management experience is a necessity 
5. Must have excellent time Management skills

Overall Purpose:

• To facilitate the process in transitioning assets & liabilities of a company to another designated company.
• Other duties will include setting up Business Direct MIS/PNT/OEW registrations for new users, troubleshoot minor MIS/PNT/OEW Business Direct issues.
• Setup Bill Manager registrations for new customers as well as troubleshoot any minor issues.
• Setup STAAS registrations for new customers as well as troubleshoot any minor issues.
• This person will also act as a liaison and point of contact for Sunlight Communications, which is one of ACC Business’s agent partners.
• There is a two-week training period in which attendance is required.
• No time off for the first 60 days.
• Additional responsibilities are required based on the needs of the business or supervisor discretion.