Beacon Hill is currently looking for mid-level technical operations analyst for a Fortune 100 company in Cincinnati. This opportunity is within a subset of IT that receives cutting edge products and applications from R&D for deployment company wide. The primary focus will be to provide advanced support to all applications under the product development umbrella while mentoring and coaching the lower tiers of support. This is an exciting opportunity for someone that is interested in building a foundation for a future within DevOps and Release Management. Candidates that enjoy problem solving and identifying and implementing operational efficiencies will be successful in this role. This company is one of the staples of the Cincinnati area with a national footprint, but they are always looking to innovate and improve their technical operations. This role will allow you to work with a variety of different applications and products that will be instrumental to the business in the future and the team has plenty of room for advancement.
3 + years of support experience in an elevated capacity (Tier 2 or above, preferably supporting Java applications)
3+ years of proven experience triaging tickets to determine root cause, workaround and resolution for each ticket without escalation
Proven expertise with automation and scripting languages (Shell or Powershell)
Must have an analytical and problem solving mindset
Excellent communication and presentation skills
The ability to work with changing objectives and priorities on the fly without hesitation
Must possess investigative and diagnostic skills
Experience working with a ticketing system (Vfire is their system) and closing on average 100 tickets a week
Demonstrated proficiency with documentation of issues and the ability to communicate changes back to development teams
Must be a passionate individual that wants to take on challenges and learn new technologies
Experience following and working with ITSM and ITIL principles is a huge plus
Basic Java development experience is a plus
Basic SQL query skills
Experience working with Jira
Experience working with monitoring tools (Grafana)
Experience with Microsoft Visio for presentations
Experience with deployment and application roll out
Experience with release management for applications
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)