Once VKC’s sales team engages a restaurant, there are a number of activities required to prepare them for optimal growth on the Virtual Kitchen platform. All of these activities are geared towards ensuring the optimal quality and consistency that customers have come to love and expect from the restaurant. That’s where you come in - as the Restaurant Experience & Onboarding Manager, you’ll have the critical responsibility of bringing restaurants to life on the VKC platform!
About the Role
- Own and innovate on the end-to-end onboarding process
- Work internally across a diverse range of stakeholders and externally with our restaurant partners to ensure onboarding is successful and seamless
- Foster relationships with restaurant owners and help them grow their businesses
- Identify new processes to scale and improve the onboarding function, agnostic of geographic location or size of the restaurant partner
- Learn, adopt, and codify best practices to help build the foundation of a successful national onboarding organization
- Experience in an operations or project management role
- Project and stakeholder management is your superpower
- Excellent verbal and written communicator
- Track record of exceeding goals
- High emotional intelligence; ability to flex communication style depending on your audience
- Strong analytical and problem solving skills
- Comfort with organizing and navigating data
- Growth mindset and strong sense of ownership for your work
- Ability to approach challenges with a first principles perspective
- Excited to work in a fast paced, dynamic work environment
- Competitive medical, dental, and vision benefits.
- A delicious monthly delivery stipend.
Virtual Kitchen Co is proud to be an Equal Opportunity employer, and is committed to creating a diverse and inclusive team. We believe strongly that our people, partners, and platform benefit from the most diverse range of perspectives. We believe that great people are at the core of great food experiences.