ORTHO/CASTING TECH COORDINATOR
AMBULATORY PHYSICIAN CLINICS
DIRECTOR PHYSICIAN CLINICS
Coordinate the SRMC ambulatory orthopedic program by developing orthopedic technician protocols, cast room protocols, post-operative orthopedic/ cast tech protocols and inpatient orthopedic/cast tech protocols. Under the guidance of the Orthopedic surgeon(s) and Ambulatory Physician Clinic Director, develop training plans for the orthopedic technicians. Develop and provide technical training for the orthopedic/cast technicians. Assist with the care of orthopedic patients. Apply casts, splints, traction and other orthopedic devices under the guidance and supervision of attending medical staff. Maintain orthopedic equipment. Perform gait training to the orthopedic patients. Perform administrative and clinical duties under the direction of a provider and/or clinic nurse in a multi-specialty outpatient setting and to facilitate needed pre-work, data collection of vital statistics and post visit documentation. These tasks/duties are inclusive of but not limited to: taking and recording vital signs, family/social histories, preparing patients for examinations, dressing changes, scheduling visits as needed, receiving and documenting messages from patients in the Electronic Health Record. Patient care assignment may include pediatric, adolescent, adult, and geriatric age groups.
- POLICIES, PROCEDURES AND GUIDELINES- Maintain established hospital as well as departmental policies and procedures, objectives, and quality assurance programs
- PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
- Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system.
- Establish a compassionate environment by providing emotional psychological and spiritual support to patient, friends and families.
- Promote patient’s independence by establishing patient care goals; teaching patient, friends, identified ley caregiver and family to understand condition, medications, and self-care skills; answering questions.
- Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies.
- Active participation in hospital strategic initiatives such as quality improvement and monitoring TJC compliance.
- Maintain equipment, stock supplies and transport patients as needed.
- Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don’t understand.
- Participate in orientation and preceptorship of new personnel
- Completes pre-work for each clinic day– to include validating patient readiness for visit with lab/rad/referral completion, authorizations, coordinating interpretive services, etc. Discuss in daily huddle with Team.
- Prepare orthopedic treatment rooms for patient exam, keeping rooms neat, clean and stocked. Maintains orthopedic equipment, ordering and stocking of supplies and durable medical equipment.
- Operate equipment needed to remove casts and other orthopedic devices.
- Assist provider by setting up for diagnostic procedures such as aspirations, fracture reductions, suturing, tissue collection, etc. and proper labeling and transport of specimens to the lab. Prepare patients for exams done in the office. Prepare, maintain and sterilize equipment according to procedures and protocols. Assist with orthopedic procedures under the direction of medical provider.
- Explain treatment and follow up care specific to orthopedic DME to patients and families.
- Coordinate the SRMC ambulatory orthopedic program by developing orthopedic technician protocols, cast room protocols, post-operative orthopedic/ cast tech protocols and inpatient orthopedic/cast tech protocols.
- Develop and provide technical training for the orthopedic technicians.
- Assist with the care of orthopedic patients. Perform gait training to the orthopedic patients. Apply casts, splints, traction and other orthopedic devices under the guidance and supervision of attending medical staff.
- Maintain orthopedic equipment, ordering and stocking of supplies and durable medical equipment.
- May work on an on-call basis (after normal work hours) to support the orthopedic surgeons and ambulatory orthopedic midlevel providers for casting, splinting and fitting of prosthetic equipment and/or other orthopedic durable medical equipment as needed.
- Assist patients needing ambulatory assistance as necessary to the exam room and in prep for visit.
- Provide administrative and clerical support such as: data collection/chart audits, schedule appointments, procedures, or surgeries (as needed). Verify medical coverage, receive and send faxes, print/mail results to patients, and take incoming clinic calls and messages document action taken in the E.H.R.
- Perform miscellaneous job-related duties as assigned within established parameters.
Integrity: Our words and actions match our values
To Serve: We put the needs of others before our own
Excellence: We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative
Safety/Quality: We provide evidence based care, programs, services, and an environment that achieves the best outcomes
Teamwork: We enjoy the ability and power to work collaboratively to deliver exceptional service
- Accountable for budgetary compliance with regard to supply ordering.
- Must be able to read, write and speak English
- Contacts are normally made with others both inside and outside UNM-Sandoval.
- Contacts are usually with own department staff supervisor, as well as with other departments and/or locations.
- Contacts frequently contain confidential/sensitive information necessitating discretion at all times.
- Contacts are 70% face to face interactions, 20% phone and 10% computer email and other methods of communication.
- Medical / health care knowledge
- Technical skills related to orthopedic casting and bracing.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of administrative and clerical procedures and systems such as windows, excel, etc.
- Managing files and records and other office procedures and equipment (i.e copier, fax, pc, phone)
- Medical terminology
- Communication and active listening skills
- Skill in monitoring patients and taking corrective action within established parameters
- Critical thinking skills
- Effective written and verbal communication skills
- Ability to interact and cooperate with co-workers, strong interpersonal communication skills.
- Able to read and write English.
Education: High School or General Education diploma and completion of an accredited Medical Assistant/Specialist program; or Military Medic / Corpsman graduate (DD214 form).
Licenses/Certifications: CPR Certification or must obtain within 30 calendar days of date of position
Work Experience: 2+ years’ experience as an orthopedic technician in a physician outpatient practice.
Preferred Educational/Experience Requirements: Orthopedic Technologist- Certified with a member of the National Association of Orthopedic Technologists or Registered Orthopedic Technologist with a membership of the American Society of Orthopedic Professionals.
- Job is supervisory to the extent that daily work direction is provided to personnel in subordinate classifications.
· Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.
· Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).
· Tuberculin Skin Test required annually
· Hospital required vaccinations
· Hospital required competencies
- Typical office and/or patient care, acute care hospital environment.
- Must be able to travel locally between facilities and within the surrounding community.
- Occasional exposure to minimal physical risk