Associate Technical Support Analyst - Entry : 20-03344 at Akraya, Inc.

Ashburn, VA 20147

About the Job

Primary Skills: Data center, technical support, networking,cable infrastucture
Duration:09+ Months contract (with the possible extension)
Contract Type: W2

The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Data Centers and co-location sites.
Perform installation of network and server hardware in critical 7/24 Data Center environments.
Perform installation of fiber and copper network cabling in support of hardware installs.
Perform parts replacement support for network hardware failures.
Perform problem diagnosis of network cabling infrastructure.
Manage vendors providing network cabling installation services.
Manage vendors providing hardware support.
Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.
Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status.
Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements.
Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information Management tools (DCIM).
Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.
Qualifications
2-5 years of experience working with network hardware and network cabling systems.
Basic understanding of IP networks and network topologies.
Experience working in large scale/critical Data Center Environments.
Associate degree in Information Technology or related field or equivalent job experience.
Experience with fiber and copper cabling systems problem determination.
Experience with network hardware repair
Exceptional verbal and written communication skills
Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
Effectively manages difficult or volatile customer situations.
Problem Solving skills.
Ability to schedule and prioritize.
Excellent interpersonal skills.
Ability to learn new technologies and procedures quickly.
Ability to communicate effectively with wide variety of users and other technical teams.
Other Required Characteristics
Results-oriented/self-motivated.
People-oriented/Team Player.
Strong interpersonal abilities must project credibility and integrity.
Goal seeker.
Ability to multitask.
Detail oriented.

To follow up with any questions, please contact Pooja at 408-907-2233

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity