PURPOSE OF THE JOB:is toserves as a vital support network for the Friendswood Police Department. Employees in this division act as the liaisons between the public and the department, performing the essential duty of answering emergency and non-emergency calls.
DUTIES: Monitor and operate emergency and non-emergency service telephones and radio communications systems to dispatch police officers, fire department, emergency medical services, animal control officers, and other city personnel within the city of Friendswood. Operate and monitor local, state, and national crime information computer systemsincluding TLETS/NLETS, TCIC/NCIC, OSSI, to assist public safety personnelin performing their duties.Verifylocation and seriousness of each incident and the response needed byanswering telephones. Taking messages, and/or answering questions fromremote units; coordinate police, fire, medical, and other emergencyrequests as appropriate.Provide Emergency Medical Dispatch pre-arrival instructions for Emergency MedicalService (ambulance) calls.Data entry for all calls for service and other events as re quired. Dataentry/information retrieval from programs to include: amber alerts, silveralerts, email, excel spread sheets, word documents, Computer aided dispatch,records management system, jail management system, and mobile datacomputers.Monitorinterior and exterior camera systems.Federal Signal Emergency Alert Siren system activation. Greater Harris County 9-1-1 Network computer system including emergencynotification system (N.E.W.S.).Workwith computerized mapping systems and printed maps. Maintainelectronic and paper logs of law enforcement related transactions.Establishand maintain effective working relationships with Police and other lawenforcement personnel, Volunteer Fire and Emergency Medical personnel,Animal Control Officers, other city departments, and with citizens asrequired.
REQUIREMENTS: Required skills include speed typing (44wpm), operation of radio, telephone, CRT, and related communications equipment. Strong communication skills and clear diction are required. Experience in public safety function, data entry and filing are preferred. Bi-lingual skills (Spanish/English) are encouraged, but not required. Applicants must be U.S. citizens. Applicants must be able to work a flexible work schedule, which will include working all shifts, weekends, and holidays. Must have a high school diploma or GED; minimum of 18 years of age; valid Texas Driver's License; no family violence convictions; no class A misdemeanor of felony convictions; no class B misdemeanor conviction within the last ten (10) years; not ever been on court-ordered community supervision or probation for any criminal offense above the grade of a B misdemeanor; not been on court-ordered community supervision or probation for a B misdemeanor within the last ten (10) years from the date of the court order.