Western Michigan University Homer Stryker M.D. School of Medicine is excited to be recruiting for a part-time Information Technology Team Assistant. Responsible for providing support for low complexity application tasks and activities related to computer systems, hardware, or software. Assists team members in various tasks as assigned by them.
- Assist with requests for technical assistance in person, via phone, and electronically
- Diagnose and resolve technical hardware and software issues
- Provide on-site IT support with the setup and break down of equipment and supplies
- Assist in creating,disabling and expiring user accounts
- Track and route requests and document the resolutions
- Identify and escalate situations requiring urgent attention
- Flexibility to perform various tasks including labor, tech support, inventory sorting/counting, office tasks, etc.
- Ability to communicate well and train users on proper use of products
- Stay current with system information, changes and updates
- Assist in other administrative areas, as assigned by supervisor
- Availability to work occasional overtime on weekends or evenings to complete time sensitive projects
- Acquires knowledge for new technology and policy/procedure revisions
- All other duties as assigned
- Associate’s degree preferred and/or minimum two years’ experience in a computer environment
- Experience and knowledge in fundamental operations of relevant software, hardware and other equipment
- Must have excellent customer service skills
- Ability to pay attention to detail, be adaptable and handle stress in a fast paced environment
- Knowledge and proficiency in grammar and spelling skills
- Ability to effectively communicate with others verbally and in writing
- Ability to meet assigned deadlines
- Ability to interpret, comprehend, and transmit complicated and detailed instructions accurate
About Western Michigan University Homer Stryker M.D. School of Medicine
As one of the newer US medical schools, WMed is an exciting environment to pursue an academic career. The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching hospitals, Ascension Borgess Health and Bronson Healthcare. The medical school is a private 501(c)(3) nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is fully accredited by the Liaison Committee on Medical Education (LCME) and also by the Higher Learning Commission (HLC). The inaugural medical student class graduated in 2018 after completing an innovative, patient-centered four-year curriculum that prepares them to be exceptional clinicians, leaders, educators, advocates, and researchers of tomorrow. There are more than 200 residents and fellows in ten residencies and three fellowships accredited by the Accreditation Council for Graduate Medical Education (ACGME). WMed has Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education (ACCME). The School of Medicine Clinics are housed in a modern 60,000 square foot clinical building on the Oakland Drive Campus and are accredited by The Joint Commission with recognition by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home. The 350,000 square foot educational building on the W.E. Upjohn M.D. Campus located in downtown Kalamazoo underwent a $78 million renovation and expansion project including two laboratory research floors and a state-of-the-art Simulation Center that is accredited by the Society for Simulation in Healthcare. The Innovation Center on the Parkview Campus is a life science, technology, and engineering incubator serving the earliest startups to maturing companies with laboratory, office and conference space, access to core scientific equipment and expertise, and a wide range of support services.
Kalamazoo is a wonderful and vibrant city, located midway between Chicago and Detroit. It is a short distance from Lake Michigan, and home to two nationally ranked institutions of higher learning, Western Michigan University and Kalamazoo College. Kalamazoo is known for its community focus and emphasis on access to quality education at all levels. The Kalamazoo Promise is a nationally renowned program in which graduates of Kalamazoo Public Schools receive free tuition to attend public and private colleges in Michigan. Kalamazoo and Michigan provide extensive entertainment and recreational activities, including opportunities to enjoy the outdoors, unique restaurants and shops, and a strong culture supporting the arts.
Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace.
EEO Minorities/Women/Disabled/Protected Veterans.