Summary: : Provides timely replacement parts information to customers using various resources including replacement parts lists and product engineering and product documentation catalogues.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts in a prompt and accurate manner as requested for unit operation.
Advises all personnel of any changes pertaining to Parts identification via written communication.
Maintains good working knowledge of all computer programs related to Parts activity.
Maintains current on product knowledge as it relates to their Parts ID job.
Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification.
Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified.
Documents identification of parts to the customer via a Help Desk based software system.
Customer requests are received via e-mail and phone in a fast paced team environment. Logging into an alternating call system in a timely manner each day is critical for the successful operation of the team.
High School Diploma/GED and One to three years customer service experience. Previous HVAC knowledge is a plus. Previous drafter experience a plus.
Daikin Applied offers outstanding opportunities for people who are seeking challenging and rewarding positions. Our success hinges upon our ability to attract, develop and retain the very best people. If you are seeking job satisfaction and the feeling of pride that comes with working for an industry global leader, we welcome you to apply for positions with us.
It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.
About Daikin Applied
Daikin Applied is a member of the global air conditioning company, Daikin Industries. Daikin Applied manufactures technologically advanced commercial HVAC systems that customers from around the world can trust to advance their needs for performance, reliability and energy efficiency. We develop innovations that create the right environments for successful businesses and critical applications. The people at Daikin Applied are committed to using their expertise to advance HVAC technologies and support our customers with efficient and reliable solutions. Daikin Applied products and services are sold through a global network of dedicated sales, service and parts offices.
Daikin Applied, formerly known as Daikin McQuay, was started in 1924 and has an extensive history of developing new, industry leading innovations and technology. Our Rebel rooftop units, Magnitude magnetic bearing chillers, Pathfinder air cooled chillers and SmartSource WSHP compete among the most efficient products in the market. Also, our extensive aftermarket service and parts operations provide support to keep our customers' operations running smoothly.
Daikin Industries, Ltd. is a Fortune 1000 company with 2015 revenues in excess of $15 billion and more than 51,000 employees worldwide. Daikin was named one of the world's most innovative companies by Thomson Reuters and one of the 100 most sustainable corporations for three years in a row by Corporate Knights, Inc.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled