When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosophy of care. Our focus on delivering quality, service, and cutting edge care, enables Huntington Hospital to be an organization committed to patient outcomes-not the bottom line. More importantly, it empowers you to enact change and deliver the results that continuously improve our ability to provide our community with care.
This role is responsible for working with physician offices, Huntington's ancillary departments, Case Management, and Business Office to provide an exceptional patient experience. The position has a strong focus on outstanding customer services skills, exceptional verbal and written communication, conflict management and service recovery and service attitude. Works with minimal supervision, always projecting a positive, and upbeat attitude. Greets patients with a courteous and professional demeanor to obtain feedback on their hospital experience. In this role, the individual will be expected to float to all areas within Patient Access.
High school diploma or equivalent. Some college experience preferred
Minimum of three years of experience in healthcare financial counseling preferred. Must have strong organization and customer service skills.
MAB (Management of Assaultive Behavior) required within 30 days of hire or transfer. Must be renewed annually.
Typing 35 wpm required.
Excellent analytical skills and proficient with Microsoft application (Outlook and Excel) Must pass competency tests on a regular basis.