Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic.Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical, patient financial services, regulatory and meaningful use.Included are appropriate demographic and insurance information, collection of co-payments, self-pay deposits and posting payments into the billing system.Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle.Will be assigned to work in one or more of the primary admission areas to include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, reference laboratory, Pat lab and/or front desk
ØHigh school diploma or equivalent
ØSome college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.
ØDemonstrated excellence in customer service skills
ØOne year customer service experience; healthcare preferred
ØOr an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.