Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph's is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University's Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph's among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at https://www.dignityhealth.org/arizona/locations/stjosephs.
SUMMARY - Responsible for the scheduling of procedures for various departments with minimal phone wait times. Has the ability to manage multiple processes including phone, fax, walk-in appointments and computer systems. Ability to multi-task, think critically, problem-solve, move quickly between varying skill sets, and display consistent Humankindness throughout all interactions. Performs complex customer service duties, including but not limited to registration, scheduling, handling/processing inbound and outbound patient referrals, and telephone calls. This representative will handle information from referring physicians, potential patients, exiting patients and members of the community and internal clinical teams.
Associates degree in a health-related field or 3 years of related job or industry experience in lieu of degree
One year of customer service experience or industry experience in a health care setting.
Two years of clinical experience working with patients, such as a medical assistant, CNA, practical nurse or other clinical patient care position.
Excellent organization, interpersonal, communication/phone etiquette, and technical phone skills. Computer knowledge and proficiency in MS office, E-mail and internet, and be able to learn to use new software as it relates to the position.
MA cert, CNA, LPN, RN