Job Title: Patient Collections Specialist
Pay: $17 - $19
Address: (Please include Zipcode)
13950 Milton Ave # 100
Westminster , California 92683
Patient Payment Posting:
Work closely with patients who have credit cards on file for monthly embryo storage.
If credit cards are declined, contact the patient and try to obtain updated information.
Post payments received by phone, email and mail
Review daily OSB Reports and notify sites when they need to collect from a
patient that is being seen the same day.
Inform all sites when a patient is going through the collection process and enter
an “Alert” note in Nextgen.
Handle all incoming patient phone calls / patient written correspondence.
Take credit card payments over the phone.
Send D/C forms to patients when requested.
Follow up on Returned Checks.
Print “HOLD” report on a monthly basis and give to lead collector to review.
Send a friendly collections letter to patients with a balance over 30 days old. After training.
Send a past due collections letter to patients with a balance over 60 days old.
Two (2) years of patient collections experience
Working experience of at least two (2) years in a medical office practice or healthcare
setting in the area of billing and collection (Fertility Specialty Preferred)
Ability to communicate effectively, accurately and concisely
Ability to work independently and collaboratively
Ability to multitask and prioritize
Ability to establish and monitor performance/ productivity standards
Knowledge of ICD 9 & 10 codes and CPT coding guidelines
Strong analytical and computer skills with minimum typing skills of 45 words per minute
Excellent customer service skills
Flexible to work overtime and possibly weekends if needed
Patient Insurance Collector
EMR; NextGen is highly preferred!!
Labratory experience is a plus as well!
CMS 1500 Forms (Physician based)