Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
Type of Opportunity: Full Time
Work Schedule: Days
Location: PMG - Santa Fe St Michaels
High School Diploma or GED
High school or equivalent
Two years experiences in Healthcare or customer service field with significant customer service experience. Must be able to demonstrate competency in scheduling and registration. Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.
Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
*Pass annual competency exam for all areas of responsibility.
*Attend Quarterly MSO meetings.
*Attend Staff meetings
*Attend Employee Forums
*The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics.
*The exceptional experience begins in the lobby which is the domain of the Ambassador.
*The Ambassador assists, mentors, and encourages use of Kiosk technology for patient registration.
*Accuracy of data capture to reduce denials is paramount.
*Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
*Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions
*The Ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service.
*The Ambassador responds to all walk in inquiries; et.all form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
*The Ambassador is trained in responding to patients in distress and immediately alerting clinical the staff while comforting the patient as clinicians arrive.
*Ambassadors round on consumers offering information on possible delays, transport assistance and see to their needs by offering personal attention.
*The Ambassador understands all patients are consumers and their exceptional experience is reflected in outcomes.
*Ambassadors role model CARES Behaviors and live the Presbyterian Promise.
Benefits are effective day-one (for .45 FTE and above) and include:
Competitive salaries<\ i="">
Full medical, dental and vision insurance<\ i="">
Flexible spending accounts (FSAs)<\ i="">
Free wellness programs<\ i="">
Paid time off (PTO)<\ i="">
Retirement plans, including matching employer contributions<\ i="">
Continuing education and career development opportunities<\ i="">
Life insurance and short/long term disability programs<\ i=""><\ l="">
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich life>Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active life>
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.