REQUIRED EDUCATION AND EXPERIENCE:All related education and experience must be within the last five (5) years; High School graduate or GED equivalent; Must possess basic medical terminology and/or knowledge in the medical field; Must have 1+ years experience within medical and/or insurance environment to include medical appointment scheduling. Must have 1+ years experience of customer service. Must have appropriate math skills to understand and verify payment sources.
PREFERRED EDUCATION AND EXPERIENCE:Prefer advanced understanding of medical, insurance and legal terminology. Prefer 2+ years customer service experience in related field. Prefer 2+ years experience in medical appointment scheduling for multiple specialty physician group. Prefer 2+ years experience in insurance verification. Prefer 1+ year experience in billing/payment processing.
ADDITIONAL ELIGIBILITY QUALIFICATIONS:Must meet department standards for general abilities and typing tests; must have accurate keyboard skills. Must have knowledge of Windows-based computer applications. Must be detail oriented and able to access data from varied resources and programs. Must possess professional manner and appearance.
The Patient Service Specialist-Call Center staff must possess excellent customer service skills as he(s) will work directly with our patients to schedule and/or cancel appointments within multiple medical specialties. The PSS works in a fast-paced, high-volume Call Center environment where the PSS receives incoming and makes outgoing calls to schedule or reschedule appointments. In addition, the PSS schedules appointments based upon physician referrals and schedules hospital follow-up appointments based upon discharge or Emergency Room instructions. The PSS is responsible for scheduling appointments for multiple providers and specialties, each with a unique protocol and instructions, as well as confirm patient insurance is accepted. The PSS must possess strong interpersonal skills to communicate effectively to include a clear speaking voice. Greets callers and provides general directions to our facilities. Must be able to interact in an affirmative demeanor to patients, visitors and co-workers alike; expected to display a positive and professional image at all times to elicit a favorable lasting impression.