Le Meridien Atlanta Perimeter is a 4 Diamond Hotel located in Dunwoody, GA.
The position we are currently looking to hire for is Guest Service Agent /PBX Opeator. In this role the candidate will be required to perform the following job duties.
- Answer outside telephone calls within three (3) rings.
- Answer the Guest Service telephone within three (3) rings with established standard telephone greeting using the guest name.
- Take telephone orders from customers not in the hotel, send gift baskets or specail order items to arriving or in-house guest.
- Take In-Room Dining orders with 100% accuracy.
- Respond to hospitality inquiries and record all pertinent information for the Front Office Manager to follow-up.
- Due to the cyclical nature of the hospitality industry, employees may are required to work varying schedules to reflect the business needs
of the hotel which includes weekends & holidays.
- Must be able to speak, read, write and use the computer and understand the primary languages English in the workplace.
- Requires good communication skills, both verbal and written.
- Excellent telephone etiquette
- Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
- Must be able to lift up to 15 lbs. occasionally.
One year of prior customer service or hotel experience required
Prior telephone operator experience and hosptiality experience required
High School or equivalent education preferred
One meal per shift