To serve as a mentor for others with mental illness as each person pursues his/her individual Recovery goals.
Our definition of a ‘Peer’ is someone who has a consumer experience of a substance use disorder and the ‘Specialist’ refers to one’s ability to translate recovery methods, plans and tactics to our consumers as a coach, promoting consumer engagement in medication assisted treatment and other recovery resources.
- Teach/mentor consumers on illness management.
- Demonstrates ways to become empowered and self-responsible.
- Supports others in learning how to make good choices for themselves.
- Resource acquisition including assisting consumers with application for benefits, basic needs such as housing, food, clothing, medical, dental care, legal, vocational, psychiatric services, etc.
- Co-facilitates groups.
- Submit 90% of PTD forms within 3 working days.
- Identify risk factors including lethality and/or decompensation and coordinate appropriate and timely handoff to facilitate intervention by AOP clinical staff or the emergency team.
- Coordinates with internal and external providers to assist consumers in reaching their goals.
- Promotes consumer engagement in therapy with clinical staff.
- Exhibits enthusiasm, respect, adaptability, flexibility, and spirit of cooperation in the work environment.
- Maintains appropriate professional standards and provides appropriate follow-up for consumers.
- Provide self-help recovery services (WRAP, Pathways to Recovery).
- Demonstrates ability to work with consumers with diverse backgrounds.
- Timely response to phone calls, e-mails and other requests.
- Provides Trauma Informed practices.
- Follows Integrated Care guidelines.
- Participates in team meetings and planned activities.
- Attends all trainings and supervision sessions as requested by the supervisor.
- Position reports directly to the Manager of AOP Peer Specialists Program.
Essential Duties related to case manager role:
- Attend mandatory in-service, compliance with individualized training plan if required.
- Participate in supervision by coming prepare with an agenda. Report high risk/problem cases, and utilize a problem solving approach as well as feedback. Attend supervision at times and intervals agreed upon with supervisor.
- Satisfactorily complete 90% of peer review charts needing corrections within 14 calendar days (only areas for which staff are responsible).
- Ensure that 95% of all authorizations are accurate and timely (MCO & FlexServ).
- Submit 90% of all SRFs/Progress-to-Date forms within 3 working days 0team specific).
- Complete 95% of all paperwork by the due date.
- Ensure that fee collections meet the team goal as determined by Network Director.
- Complete 95% of case closing within 90 days after last contact, 210 days for meds only.
- Provide group treatment as determined by Network Director.
- Meet required number of consumer service hours as determined by Network Director.
- engage consumer and family in the treatment process and goal setting. Identify risk factors including lethality. Work constructively with consumer to reach agreed upon outcome, and coordinates care with internal and external providers. Maintain appropriate professional standards and provides appropriate follow-up for consumers.
- Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
- Maintain effective interpersonal relations with consumers, peers, subordinates, upper management, visitors and th4e general public.
- Effectively respond to client/consumer needs and problems, initiate and maintain positive interactions, timely response to phone calls, pages, email and others requests.
- Work cooperatively with other community agencies, appropriate, and in agreement with supervisor. Volunteer to work on Center committees and/or task forces.
- Participates in trainings that are related to coordinated specialty cares program as determined by the Manager.
- Provide case management services including service planning, monitoring, follow-up, advocacy, and crisis management for consumers. Services can be office based, community based, or in the consumer’s home.
- Collaboration with consumers, family members, and significant others in identifying strengths and needs and in developing personal treatment goals and planning for appropriate service delivery.
- Provide individual, group, and family case management services and therapy as indicated.
- Provide assistance in developing community-based resources for social, vocational, and leisure skills.
- Maintain communication and links with other JCMH programs e.g. Access, Inpatient, Innet, Outpatient, Older Adult, and Adolescent programs.
- Ongoing monitoring of assigned caseload.
- Resource acquisition including, but not limited to ; assisting consumers with application for benefits and entitlements in collaboration with Consumer Advocacy services; and assisting consumers with basic needs such as housing, food, clothing, medical and dental care, legal, vocational, and psychiatric services.
- Participate in team meetings, clinical staffings, and clinical consultation as scheduled.
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
- Bachelor’s Degree in counseling, psychology or related field, plus one to two years related experience and/or training.
- Knowledge of Recovery-based concepts.
- Good Communication Skills.
- Good Organization Skills.
- Personal Resilience.
- Personal History as Consumer of Services.
- Current Colorado Driver’s license and DMV Background Clearance to Transport Consumers.
- Basic Computer Skills.