Under the supervision of the Community Housing Manager, the Permanent Supportive Housing Case Manager performs avariety of duties related to service planning, coordination and service delivery for 15-17 clients of The Center's PermanentSupportive Housing programs. The programs serve people who are age 18 and up whom are formerly homeless, with a specialfocus on serving LGBTQ people and/or people living with HIV. Using a client centered, trauma informed framework, specificduties of the position include:
- Develop and implement individualized client case plans
- Provision of culturally competent community referrals
- Participation in client case conferencing
- Data entry into the region's Homeless Management Information System (HMIS) and internal data systems
- Collection and completion of housing paperwork required by funding sources such as the collection of required eligibility documents, initial move-ins, annual, anniversary, and interim recertification documents
- Maintenance of complete client records
- Regular in-home and in-office case management meetings
- Group facilitation, independent living skills workshops and community building events
- Follow Housing First guidelines and Trauma Informed Care principles
- Develop and maintain working relationships with owner/agents/landlords of residential properties
- With owners/agents/landlords ensure lease compliance and the collection of tenant portion of rent
- Conduct assessments and interviews to determine eligibility for the program prior to program entry
- Working with owner/agent/landlord and clients, ensure units are maintained to industry and acceptable housekeeping standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or ability required.
- Education and/or Experience: A bachelor's degree in psychology, social work or social services related field is preferred.A minimum of one year of experience in case management required. Prior experience working with peopleexperiencing homelessness is required. Related experience can be substituted for the educational requirement on ayear-for-year basis. Prior experience working in the LGBTQ and HIV communities required, preferably in a non-profitsetting. Knowledge of Housing First model and Trauma Informed Care preferred.
- Language Skills: Fluency in English required. Fluency in Spanish preferred.
- Other Skills: Must demonstrate competence in working with a variety of diverse populations. Must have excellent interpersonal communication skills. Ability to manage multiple tasks with shifting priorities. Those with lived experienceas a member of a historically under-served community (i.e., low income, communities of color, LGBT communities,immigrant communities, etc.) are strongly encouraged to apply.
- Computer Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Word, Outlook and Excel. Experience with using electronic health records is preferred.
Please note: We are unable to accept any phone or walk-in inquiries for this position.
The San Diego LGBT community Center is an Equal Opportunity Employer.