POS Architect - International at Wingstop
Dallas, TX
About the Job
PURPOSE OF THE ROLE:
What it means to live the Wingstop Way: We make a difference in people's lives by serving our Brand Partners, Teams, and Guests. As POS Architect - International, you will ensure that our POS and BackOffice systems are not just set up for success, but that they consistently contribute to Wingstop’s operational excellence around the world.
How you make a difference every day: The POS Architect - International is responsible for the lifecycle management of restaurant software and hardware on a global scale. This role owns and steers the implementation and ongoing support for our International POS system and other technologies, as well as associated rollouts and refreshes. This individual partners with peers to meet business objectives but still maintains a hands-on approach with the technical team. This individual also maintains healthy, influential, and productive 3rd-party vendor relationships. There will be regular interface with cross-functional stakeholders to translate business objectives into results by priority-setting with colleagues, driving process improvements, and building and managing relationships with franchisees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Collaborate with and facilitate priority-setting across a diverse, cross-functional team of business users and franchisees to define and fulfill menu and POS changes, as well as design, implement, and maintain solutions to support business needs.
• Participate in the planning, development and execution of multiple, simultaneous small to large projects, in coordination with internal department heads and vendor resources where applicable.
• Participate in day-to-day direction-setting and execution with a cross-functional team, effectively balancing projects, small enhancements, upgrades and support items.
• Work with vendors and cross-functional resources to deliver projects, resolve issues, achieve budget requirements, and manage the application and hardware lifecycle.
• Work with external vendors and cross-functional resources to deliver features and enhancements across the restaurant systems platform.
• Participate in efforts to select, plan, and rollout new technologies, processes and vendor integrations to support additional business needs.
• Partner with Development and Operations teams on New Restaurant Openings, ensuring hardware and software are ready for on-time openings.
• Support the smooth opening of new restaurants by driving process and platform improvements in order to deliver improved service and functionality to restaurant operators.
• Provide technical expertise and thought leadership during the planning, development, and execution of the restaurant systems roadmap in coordination with internal department leaders and vendor resources, where applicable. process reengineering to improve processes and efficiencies.
• Build relationships with and serve as an escalation point of contact for franchisees.
• International travel, up to 15%.
• Other duties as assigned.SKILLS/QUALIFICATIONS:
• Ability to work in a fast-paced & team-oriented environment.
• Strong business acumen and analytical skills with exceptional follow-up and sense of urgency.
• Excellent written and oral communication skills.
• Strong interpersonal skills and ability to build collaborative relationships across functional areas.
• Experience with Oracle Micros, Oracle Simphony, and/or NCR Aloha required.
• 7 years of experience with IT and POS systems.
• 5 years of planning, leading, and executing POS projects and distributed system rollouts.
• 5 years of leading multiple, medium-sized projects from planning through rollout, including coordinating efforts across business users, technical teams, and vendors.
• 5+ years of overseeing POS systems in a distributed software and hardware environment.
• Relevant experience in a distributed/multi-location chain business, such as restaurant, retail, or hospitality.
• International experience beneficial.
• Bachelor’s Degree in IS / MIS, CS or business-related field preferred.
A DAY IN THE LIFE:
• Frequent use of computer and other technology, often in a seated position.
• Frequent use of mental energy while analyzing, developing, coordinating, and preparing projects and processes.
• Frequent communication, both verbally and in writing.
• Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.
Routine need to maintain schedule flexibility while working across international time zones.
o Examples:
A typical day might include a 6:30am call to the UK, as well as a 6pm call to Singapore.
On-call responsibilities for emergencies. For instance, a full POS outage overseas would need to be communicated to stakeholders while working with vendors to ensure proper support and resolution.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
What it means to live the Wingstop Way: We make a difference in people's lives by serving our Brand Partners, Teams, and Guests. As POS Architect - International, you will ensure that our POS and BackOffice systems are not just set up for success, but that they consistently contribute to Wingstop’s operational excellence around the world.
How you make a difference every day: The POS Architect - International is responsible for the lifecycle management of restaurant software and hardware on a global scale. This role owns and steers the implementation and ongoing support for our International POS system and other technologies, as well as associated rollouts and refreshes. This individual partners with peers to meet business objectives but still maintains a hands-on approach with the technical team. This individual also maintains healthy, influential, and productive 3rd-party vendor relationships. There will be regular interface with cross-functional stakeholders to translate business objectives into results by priority-setting with colleagues, driving process improvements, and building and managing relationships with franchisees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Collaborate with and facilitate priority-setting across a diverse, cross-functional team of business users and franchisees to define and fulfill menu and POS changes, as well as design, implement, and maintain solutions to support business needs.
• Participate in the planning, development and execution of multiple, simultaneous small to large projects, in coordination with internal department heads and vendor resources where applicable.
• Participate in day-to-day direction-setting and execution with a cross-functional team, effectively balancing projects, small enhancements, upgrades and support items.
• Work with vendors and cross-functional resources to deliver projects, resolve issues, achieve budget requirements, and manage the application and hardware lifecycle.
• Work with external vendors and cross-functional resources to deliver features and enhancements across the restaurant systems platform.
• Participate in efforts to select, plan, and rollout new technologies, processes and vendor integrations to support additional business needs.
• Partner with Development and Operations teams on New Restaurant Openings, ensuring hardware and software are ready for on-time openings.
• Support the smooth opening of new restaurants by driving process and platform improvements in order to deliver improved service and functionality to restaurant operators.
• Provide technical expertise and thought leadership during the planning, development, and execution of the restaurant systems roadmap in coordination with internal department leaders and vendor resources, where applicable. process reengineering to improve processes and efficiencies.
• Build relationships with and serve as an escalation point of contact for franchisees.
• International travel, up to 15%.
• Other duties as assigned.SKILLS/QUALIFICATIONS:
• Ability to work in a fast-paced & team-oriented environment.
• Strong business acumen and analytical skills with exceptional follow-up and sense of urgency.
• Excellent written and oral communication skills.
• Strong interpersonal skills and ability to build collaborative relationships across functional areas.
• Experience with Oracle Micros, Oracle Simphony, and/or NCR Aloha required.
• 7 years of experience with IT and POS systems.
• 5 years of planning, leading, and executing POS projects and distributed system rollouts.
• 5 years of leading multiple, medium-sized projects from planning through rollout, including coordinating efforts across business users, technical teams, and vendors.
• 5+ years of overseeing POS systems in a distributed software and hardware environment.
• Relevant experience in a distributed/multi-location chain business, such as restaurant, retail, or hospitality.
• International experience beneficial.
• Bachelor’s Degree in IS / MIS, CS or business-related field preferred.
A DAY IN THE LIFE:
• Frequent use of computer and other technology, often in a seated position.
• Frequent use of mental energy while analyzing, developing, coordinating, and preparing projects and processes.
• Frequent communication, both verbally and in writing.
• Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.
Routine need to maintain schedule flexibility while working across international time zones.
o Examples:
A typical day might include a 6:30am call to the UK, as well as a 6pm call to Singapore.
On-call responsibilities for emergencies. For instance, a full POS outage overseas would need to be communicated to stakeholders while working with vendors to ensure proper support and resolution.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.