Location: US-WA-Seattle-Starbucks Support Center
The right candidate will possess a strong technical product management background, with demonstrated experience in the solutioning for, and execution of products, services and features that create business value and deliver impact in the Marketing arena. This role will effortlessly find a balance between influence and partnership with a variety of cross-functional teams to define & align on: the roadmap, prioritization, solution architecture, and engineering approach associated with strategic initiatives at Starbucks.
Summary of Key Responsibilities
The technical product manager, principal acts as a business owner for their area of the commerce platform and as a business owner team member for the commerce solution all up. Some key responsibilities for this role are the following:
Define and socialize the product’s long-term strategy and plan. Evangelize that vision throughout the organization.
Facilitate trade-off decisions between investment, schedule and customer benefit.
Actively lead risk mitigation and product management; lead problem resolution as issues arise
Build effective relationships with key internal engineering teams.
Monitor and track product feedback to help in the prioritization of development product releases.
Gather detailed problems from internal client interviews and turn them into the features, epics and stories that set the direction for MarTech engineering teams.
Explain the what, why and how of new features or services.
Be comfortable in getting hands dirty in day-to-day tasks to get things done
Collaborate with internal customers on training, testing, and related activities.
Optimize the user experience of your product area’s tools and processes including system management, performance testing, monitoring, onboarding and off boarding.
Experience, Skills and Knowledge
Hands on experience in developing technical roadmaps, story outlines, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, changing environment.
Detail- and results-oriented, able to analyze data to justify product design and apply key learnings.
Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority
Technical knowledge in web application and SaaS is preferred.
Technical knowledge in Java or .Net, REST, Hadoop, Impala, Spark, latest user interface technologies, etc.
Strong knowledge of agile development practices, methodologies and tools (e.g. Jira, Rally).
7+ years of industry experience as a product manager within a technology environment, with a record of successfully delivering complex products and services.
3+ years of experience in building applications in commerce and customer loyalty area
3+ years of technical development experience developing web based applications
Recent experience with Enterprise Software delivered as SaaS/Cloud
Experience in identity, privacy, security applications is a plus
Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
BA/BS in Computer Science
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at firstname.lastname@example.org