|Reference # :||19-06843||Title :||Print Production FSR|
|Location :||Cupertino, CA|
|Position Type :||Right to Hire|
|Experience Level :||Start Date / End Date :||06/24/2019 / 09/24/2019|
Hours 8:00 am to 5:00 pm
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. • Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments. • Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency. • Possesses basic math skills. • Possesses judgment in making sound justifiable decisions and taking action in solving problems. • Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. • Possesses commitment to task by having started and persisted with specific courses of action. • Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. • Possesses working knowledge of account services to facilitate job scheduling. • Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources • Possesses ability to resolve customer related issues. • Possesses ability to troubleshoot and coordinate problem resolution. • Possesses proficiency in the use of MS, Mac and Lynx computers.
Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements. Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of RICOH Service Excellence. • An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service. • Assists with new MS site implementation. • Utilizes TRAC for tracking onsite services • Understand site requirements and performing associated duties • Knowledgeable of all area services within assigned accounts • Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. • Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff • Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines. • Fills in for absences or vacations of the onsite resources, may include site supervisor. • Coordinates all aspects of services, which entails traveling to and from various accounts. Other duties as assigned
• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred • Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.