Requisition Title: PROCESS SUPPORT SUPERVISOR
Primary Location: UNITED STATES OF AMERICA-TEXAS
TAX RICHARDSON - 516 TWILIGHT TRAIL - RICHARDSON
Organization: ASSESSOR COLLECTOR RICHARDSON
Brief Description Performs first line supervision of clerical support staff assigned to standardized tasks to include hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services.
Detailed Description Supervises clerical support staff in performing standardized tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service. Ensures effective delivery of services by training staff, coordinating, delegating and monitoring assignments, evaluating performance, providing feedback and collecting data for performance measures. Acts as a technical expert, researches and resolves more complex issues, responds to inquiries, audits work processes and reconcilescorrects exceptions. Assists management with employee related issues which may include: serving on an interviewing team, coordinating leave activities, maintaining time and attendance, preparing performance appraisals and making staff recommendations. Stays abreast of changes in applicable laws, policies and procedures, recommends and implements changes to policies and standard operating procedures, and assists management in establishing goals and objectives. Performs other duties as assigned.
Job Requirements Education and experience equivalent to an Associate’s degree from an accredited college or university in a job related field of study. One (1) year of work related experience. Standard office environment. May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs., unassisted. Skilled in the use of standard software applications. Ability to effectively communicate both orally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Juvenile Department: Must maintain confidentiality and security of information. Knowledge of Criminal and Civil Court procedures preferred. • Position requires working with juveniles who may have committed dangerous/ aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment. • Must be physically able to perform “handling with care techniques, including takedowns, chasing and restraining youth” as outlined in the Texas Juvenile Justice Department (TJJD) requirement. • Serves as back-up to staff and assumes all duties as necessary, i.e., administering medications, transporting youths to appointments, processing intake assessments or discharges, and disciplining youths. • An employee may be transferred to another department, shift, location, or facility based on the needs of the Department. • Working in a 24-hour facility may make the employee subject to working mandatory overtime or remaining on duty and working all, or a part of, an additional shift (“double shift”). • The incumbent is / may be considered to be ‘essential personnel’ subject to being held over or called back to a work location or alternate site at all times. When required, you will be notified by your supervisor. • Must be at least 21 years of age (for applicable positions) and must pass all portions (physical/written) of the Juvenile Academy to continue employment or all standards related to PREA and Ethics for specific positions.
Additional Details An extensive pre-employment background investigation will be conducted on all applicants who have been offered a position with Dallas County.  The hiring process involves successful completion of each step.  The steps include: Criminal History Review, Traffic Violations Record, Review of Personal History Statement and Documents, Physical Examination, and Background Investigation. Dallas County is an Equal Employment Opportunity Employer.AmeriCorps, Peace Corps, National Service Alumni volunteers, and persons with a criminal background are encouraged to apply. INTERNAL ONLY
Minimum Salary : 3228.8
Maximum Salary : 4029.85
Currency: US Dollar (USD)
Requisition ID: 003300