Looking for a company where you can utilize your analytical and problem solving skills? We are looking for a talented Product Support Represnative with working knowldege in implenting software products and experience in the banking or finance industry.
•Prior banking or finance related experiences a plus; personal banking experience preferred
•Documents client information and recurring technical issues to support product quality programs and product development
•Knowledge in programming, business analysis or implementation of software products
•Organizational and time management skills required
•Self-starter with proven ability to work independently
•Extremely comfortable working with computers and a variety of applications
•Excellent oral and written communication skills
Provides in-depth product support to Company's clients by resolving incoming inquiries.
Maintains and fosters the relationship between the clients by ensuring client satisfaction, maintaining client communication and problem resolution.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.
•Troubleshooting (2 years of experience is required)
•Customer Service (3 years of experience is required)
•Interpersonal Skills (2 years of experience is required)
•Analytical Thinking (2 years of experience is required)
•Problem Solving (2 years of experience is preferred)
•Years of experience: 2 years
Working hours: 8 AM - 5 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.