The Program Director provides leadership to program and staff and oversees all aspects of program operations. This individual is responsible for the training and daily supervision of program staff, facility and fiscal management, policy implementation, and program safety. Specific duties may include, but are not limited to, establishing goals and objectives for the respective program; supervising, evaluating, and training staff; ensuring compliance with licensing, funding and other regulatory agencies; and assessing and maintaining the program census and budget.
Work is performed with considerable independence in accordance with established regulations, policies and procedures. Work is reviewed and supervised by the Division Director to whom this individual reports.
1. Treat all clients and staff with dignity and respect.
2. Maintain accurate census, manage the program budget and ensure adherence during the fiscal year.
3. Ensure full complement of qualified staff is trained and adhering to the agency’s policy and procedure manual.
4. Coordinate with human resources to recruit, hire, and orient new staff and fill vacant positions.
5. Oversee daily program operations and ensure safety and proper functioning of physical plant, clinical and administrative programming.
6. Maintain full licensing, accreditation, credentialing, and certifications, as appropriate.
7. Identify, suggest, and implement innovative work systems and processes to promote productivity and smooth operations.
8. Identify, suggest, and implement policy and procedures.
9. Establish and maintain positive relationships with funding, referral, and regulatory agencies.
10. Develop and maintain supportive relationships with the public and community organizations by engaging in public relations activities in coordination with the agency’s corporate office.
11. Ensure that building maintenance and overall functioning of the entire program, e.g. proper health and safety practices is achieved and sustained.
12. Ensures that the clinical team implements and maintains an appropriate treatment schedule.
13. Monitor program metrics and support activities related to agency’s continuous quality improvement plan and strategic plan and implement program adjustments, as needed.
14. Facilitate staff meetings, consultations, and special therapeutic activities, as required.
15. Participate and provide leadership in treatment/multidisciplinary team meetings.
16. Other duties as assigned by the Division Director.
Education: Must hold a degree from an accredited college or university with a major in medicine, psychology, social work,
or counseling plus specialized training in a relevant area e.g. women and children, HIV/AIDS, mental health,
criminal justice, adolescents, etc.
Experience: Must have experience working within a human service agency, preferably within a SUD treatment program:
· Master’s Degree with at least 2 years of experience, including one year supervisory experience
· Bachelor’s Degree with at least 3 years of experience, including one year supervisory experience
Maryland candidates must also possess a Supervisory Certificate from the Maryland Board of Professional Counselors and Therapists
· Knowledge of the specific health care issues and co-morbidities experienced by individuals with substance use disorder and mental illness.
· Knowledge of special population being served, including individuals with criminal justice involvement, women and children, homeless, HIV/AIDS, etc.
· Knowledge of the principles, practices, and procedures involved in treatment programs and continuum of care.
· Knowledge of correct record keeping in accordance with regulatory agencies and standards of practice.
· Knowledge of fiscal and budgetary management practices.
· Ability to provide leadership and exercise administrative and professional supervision of employees.
· Ability to exercise judgment and discretion in developing, implementing, and interpreting program policies, procedures and regulations.
· Ability to communicate effectively, both verbally and in writing.
· Ability to work with clients to gain confidence and cooperation.
· Ability to successfully work with others from various cultures and backgrounds.
· Ability to plan and organize work and prepare appropriate, accurate records, and reports.
· Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions and the general public.
· Skilled at using computers, including familiarity and faculty with Microsoft Office programs like Word and Excel.