Microsoft Dynamics 365 is a rapidly growing business at Microsoft and is considered one of the leaders in Software as a Service in the world of business applications. Dynamics 365 provides the best showcase for innovations across Microsoft such as Machine Learning, Augmented Reality, Predictive Analytics and end-to-end Digital Transformation for businesses. Are you looking to build Software as a Service (SaaS) applications to enable our business customers to undertake their journeys of digital transformation with the Dynamics 365 Service Cloud? Our team delivers business applications for Customer Service. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and many Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Our team innovates quickly and works closely with our partners and customers in an agile, high energy environment. If the opportunity to collaborate with diverse engineering teams, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large-scale 24x7 business SaaS applications excites you, please come and talk to us! **Responsibilities** We are looking for a Program Manager who will help define the product features, collaborate across disciplines, and drive the execution plan for critical features in the Dynamics 365 Customer Service product. The right candidate will possess a strong Program Management background, will have demonstrated experience creating, evolving, and communicating feature area specifications, will proactively manage upstream dependencies, will overcome obstacles, and will have a well-rounded technical background. **Qualifications** + 3-5 years of technical Program Management experience + BA/BS or related technical experience in Computer Science + Is customer obsessed and passionate about creating great end user experiences + Experience designing and working with support and/or CRM systems is a plus + Have great organization, time management, focus, and project management skills + Enjoy helping internal teams, customers, partners, and developers be successful with our products Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.