|Reference # :||18-21657||Title :||Program/Process Management Consultant|
|Location :||Bedford, MA|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||11/26/2018 / 01/25/2019|
|As a Program/Process Management Consultant at iRobot, you will work with a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every day. In this position you will immediately strengthening and drive process management best practices for new product launches for our Global Customer Care Team.|
You must have proven experience delivering global process improvements, have excellent communication skills, attention to detail, and have the ability to adapt to changing deliverables quickly. The ability to influence peer groups is a key to success for this project.
1. Identifying all actions Customer Care (cc) needs to perform to launch a new product
2. Map the process and timeline, dependencies, etc related to this work.
3. Identify gaps
4. Document process and procedures
5. Identify potential process improvements