Massachusetts General Hospital, founded in 1811, is the original and largest teaching hospital of Harvard Medical School. MGH is a 960 bed hospital with Level I Trauma designation for adults and pediatrics as well as burn care. MGH was designated as the first Magnet Hospital in MA in 2003. MGH has five multidisciplinary care centers – known worldwide for innovations in cancer, digestive disorders, heart disease, transplantation and vascular medicine. MGH is proud of the care we provide to the community through our six licensed health centers. MGH sponsors Graduate Medical Education for 17 specialty areas and support training for nursing, pharmacy and the therapies. MGH is broadening its affiliations creating a broader network or family of facilities. The MGH conducts the largest hospital-based research program.
Established in 2007, The Edward P. Lawrence Center for Quality and Safety, MGH / MGPO drives the implementation of the Quality and Safety strategic plan. Broad responsibilities of the Center include management and oversight of Patient Safety, Quality Management, Patient Care Assessment, Quality Measurement and Analysis, Informatics, Reporting of Quality and Safety both to our internal and external constituents, Care Redesign, Q&S research and Clinical Compliance and Process Improvement activities. Employing an interdisciplinary team of clinicians, data analysts, researchers, project managers and informatics professionals, CQS serves as an institutional resource to further the MGH’s and MGPO’s goal of leading the nation in quality and safety by creating the highest quality, safest care environment for our staff and patients. MGH ranks among the very top of U.S. News & World Report list of "America's Best Hospitals." Improving Quality and Safety at MGH remains one of the most important goals and institutional efforts are led by the Edward P. Lawrence Center for Quality and Safety.
PRINCIPAL RESPONSIBILITIES and REQUIRED SKILLS
Under the general direction of the CQS Director (“The Director”), the Project Consultant (“The Consultant”) will provide project management, improvement, and analytic support to high priority quality and safety initiatives throughout the institution. The position requires strong analytical skills, strong project management and organizational skills, and excellent interpersonal and communication skills. The Consultant will support the Director and other members of the Center for Quality and Safety team to measure, report, summarize and communicate MGH performance on key quality and safety indicators and initiatives.
The ideal candidate will possess experience with healthcare data and quality measurement, and have a working knowledge of quality and safety improvement strategies and methods. S/he must possess
superb project management and organizational skills, including timeline management with an ability to manage multiple tasks and meet deadlines. S/he must have experience and competence in facilitating meetings and managing projects in collaboration with cross-functional teams including physicians, nurses and other healthcare providers. S/he must also possess strong analytical and technical ability (e.g., Excel, Access, SQL) including excellent communication skills with a capacity for presenting data. A willingness to learn and an ability to adapt to the rapidly changing quality measurement and improvement needs of the hospital is a must. This role requires creative thinking and strong problem solving skills with demonstrated past successes with using data to influence decision-making and management of projects with cross-functional interdependencies.
Responsibilities of the Consultant may include, but are not limited to:
A. Information Management
• Interprets and communicates performance data to clinical and executive audiences, including preparation of summaries, analyses, and critiques of preview data, public data, payment reports, and/or rankings by organizations (e.g., CMS, MassHealth, US News, local media, etc.)
• In collaboration with hospital quality stakeholders, collect and synthesize information; prepare accurate, well-developed, and professional reports and summaries.
• Provide subject-matter expertise in defined areas of quality and related methodologies. Examples include:
o CMS Hospital Value-Based Purchasing (HVBP), Hospital Readmission Reduction Program (HRRP), and Hospital-Acquired Condition (HAC) Penalty
o Medicaid and commercial quality incentive programs
o Internal Performance Framework (internal P4P)
o CMS Hospital Compare and Star Ratings
o U.S. News healthcare rankings and ratings (e.g., Best Hospitals)
o CDC National Healthcare Safety Network (NHSN)
• Maintain organized documentation on key information and related processes.
• Support efforts to better understand and interpret various statistical risk adjustment methodologies for quality performance measurement (e.g., CMS, U.S. News, Vizient).
B. Project Management and Team Facilitation
• Provide superior project management support to multidisciplinary teams, generally focused on data-driven priority initiatives related to high stakes team goals.
• Acting as Project Manager/Consultant, support assigned quality improvement efforts, using the Model for Improvement as framework to guide improvement work.
• Support project logistics such as timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences.
• Communicate regularly with team stakeholders and executive sponsors about team progress toward goal achievement, critical factors and obstacles.
• Collaborate with the Director and other stakeholders to document and track quality improvement activities and project outcomes.
• Provides superior customer service always. Understands and manages customer expectations
C. Analytics and data
• Collaborate on and/or design and produce polished, compelling, and easily digestible reports for a wide variety of audiences summarizing: program mechanics, MGH performance/results, anticipated future projections, insight to areas of potential improvement, etc.
• Works in partnership with the Director and other Analysts/Consultants in the Center to summarize and track performance for:
o Public quality and safety measures
o Government, commercial, and internal incented (P4P) measures
o Internal measures that support MGH’s goals and/or strategy
• Assists in the design and production of several vehicles used to manage performance, including but not limited to:
o MGH Key Quality and Safety Indicators
o Annual Report on Healthcare Equity and Quality
o Department/Chiefs Dashboards
o P4P performance
o MGH Q&S website
• Support data collection and analysis. Proficiency in working with operational, clinical and financial healthcare data is strongly preferred.
• Receives and interprets requests for analyses and reports from internal customers and external entities at all levels.
• Participates in the development, validation, implementation, and maintenance of SQL queries for the successful extraction of appropriate data.
• Ensures accuracy to maintain the high quality and integrity of databases and CQS reports.
• Develops and maintains documentation and libraries on key processes.
• Undertake analytic projects as defined by the Director.
• Maintain key stakeholder relationships throughout the hospital, using a high degree of professionalism and fostering engagement in quality improvement activities.
• Excellent customer service skills, ability to understand and manage customers’ expectations.
• Undertake special projects as assigned by the Director.
• Provides ad hoc support to senior level committees as requested.
• May represent MGH on Partners Committees as requested
Responsibilities and job-related tasks may change over time to fit the changing environment.
• Establish strong working relationships with
o Assigned project teams and colleagues throughout MGH
o Quality and Safety colleagues at MGH
o Quality and Safety colleagues at Partners
• Bachelor’s Degree in Business, Health Policy, Public Health, or other related field required; Master’s Degree preferred.
• 1-2+ years of healthcare experience, specifically in a project management or analytic role.
• Effective business acumen, interpersonal communication, presentation and writing skills.
• Strong computer literacy, including mastery of MS-Excel, MS-PowerPoint, and MS-Access/SQL
• Demonstrated experience working with large datasets and relational databases.
• Ability to develop effective relationships with a broad array of people from diverse backgrounds.
• High degree of professionalism, discretion, and confidentiality
Desired experience with the following:
• Experience in working with clinical, operational, financial and other healthcare data.
• Tableau and data visualizations skills
• Vizient (formerly UHC) experience
• Epic EHR system
• Statistical risk adjustment and outcome measurement
• Statistical and graphical software packages (Minitab, R, SPSS, SAS)
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.MGH 125 Nashua02114Professional/Managerial