The Project Manager II is responsible for the management of medium-sized move and install projects. This position supervises medium sized move and install crews to complete projects for commercial customers. This position is responsible to ensure the job must stay within bid. Any possible change orders requested by the customer need to be documented and signed by both the customer and the Project Manager.
Performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. Assists with a variety of functions with manual labor tasks as needed. May require loading and unloading trucks from loading dock, using ramps or on lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices and warehouses. May assist in setting & offsetting goods on equipment. May be required to drive trucks up to Class A, if qualified and approved. Assists the install/move process by communicating with account managers, the end users/customer and other crew members.
In addition, this position is responsible to train staff to ensure quality work is performed, and most importantly, responsible to ensure the customer’s complete satisfaction.
Project Manager II is also responsible for reporting and escalating any related issues about the project to the Operations or Transportation Manager. Typically reports to the Transportation Manager, but may be given directions from the Dispatcher, Operations Supervisor and Operations Manager. Reports to the Transportation Manager.
- Checks for start time (for next day’s work schedule) with dispatch daily.
- Arrives at Corovan dispatch office (or on-site), in complete uniform every day.
- Obtains daily work assignments from dispatch or operations manager.
- Manages medium-sized move and install projects to ensure complete customer satisfaction.
- Reads install plans and identify starting locations, staging locations and changes.
- Completes red-line and stick drawings as needed.
- Sets, offsets, pushes, pulls, lifts, carries and moves furniture, equipment and boxes as required.
- Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.
- Handles and stages product, performs detail work and trash-out functions on install projects.
- Supervises movers, installers, Techs, Drivers, Lead Foremen and Supervisors as required to perform a quality job for the customer.
- Manages medium-sized move and install projects to ensure complete customer satisfaction.
- Ensures all crew members take their meal and rest period breaks according to company policy.
- Assists with performance management of crew members and recommends necessary discipline and termination of employees in accordance with company policy.
- Ensures the timesheets and other documentation are completed accurately, signed by employees and submitted by the time requirement.
- Monitors the team for compliance on company and customer policies and procedures.
Inventory and Maintenance
- Identify and inventory all major brands of systems furniture.
- Maintains excellent customer service with the customers, sales, transportation and operation teams to establish solid relationships.
- Is punctual at all times. If an emergency arises, inform the dispatcher and Operations Manager immediately, so that appropriate coverage can be arranged.
- Works cooperatively with all members of the crew.
- Courteous, helpful, and professional to all existing and potential customers.
- Ensures interactions with crew and customers are professional at all times to promote company’s values and expectations.
- Proactively engage employees to promote a positive work environment.
- Encouraging and helpful to the crew by treating them with respect and find solutions to their questions, for example, location and work hours.
- Any negative encounter, including discipline, should immediately be diffused to avoid further escalation and resolved off-site or in a private office.
- Ensures job is brought in under bid. Any possible change orders need to be documented and signed by both the customer and project manager for processing and approval.
- Trains employees in compliance with company policy, to include on-the-job training, and provide feedback to Operations team with regards to deficiencies for additional training classes needed.
- Familiar with and able to train other using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc., etc.
- Performs work with quality, efficiency and safety at all times.
- Trains crews in proper handling and safety techniques.
- Ensures crews are adhering to all safety rules; to include proper safety equipment PPE (back braces, safety shoes, safety glasses, masks, gloves, etc. required by the company or customer), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.).
- Provides daily safety briefings (safety huddles) with crew, at the beginning of each job, to be in compliance with company policy.
- Reports all safety concerns immediately to Operations team.
- If also a qualified installer, installs systems walls and splines, handles and stages product, performs detail work and trash-out functions on install projects.
- If also a qualified and approved driver, drives trucks up to and including Class A vehicles. Must follow the procedure and complete the Vehicle Inspection Form if driving company vehicles.
- Follows all confidentiality rules regarding any products or services that you see at a customer’s move site.
- Follows all security rules for the company and assigned customers.
- Respectful of rules at each customer site as to where to work, and adhere to meal and rest period locations.
- Follows all confidentiality rules with regards to any products or services that are visible at the move site.
- Promotes Corovan’s Mission and Vision Statements, including promoting compliance with company policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience.
- Two (2) years conducting pre-move meetings, managing post destination signage and communicating standard move and install protocols to customers or related experience.
- Two (2) years estimating small to medium move and install projects to determine manpower, trucks and equipment necessary to complete the tasks required or related experience.
- Able to write business email, correspondence and produce simple formulas on spreadsheets.
- If driving on behalf of company, a valid driving record that meets the company’s insurance carrier’s requirements is required.
- Previous commercial and/or household installation experience preferred.
- Familiar with all components of systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures; Steelcase, Herman Miller and Haworth preferred.
- Familiar with MS Outlook, Word, Excel, Visio and PowerPoint preferred.
- Valid California driver’s license is preferred.
- Certified forklift operator license preferred.
Pay & Benefits
- Competitive hourly wage based on experience
- Retirement savings plan with company match
- Employee Referral Bonus & Contest Reward Program
- Safety Reward Program
- Corovan University continuous learning and career development training.
- Health insurance, Dental insurance, Vision insurance and Voluntary Supplemental Insurance eligibility is evaluated regularly. Eligibility is based on hours worked. Employee must maintain a consistent average work schedule of 30+ hours per week.
- ORGANIZATIONSKILLS - Organization and project planning skills with ability to juggle multiple assignments and tasks.
- LANGUAGE SKILLS - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Must efficiently communicate with customer and coworkers.
- MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
- REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- LEADERSHIP - Strong interpersonal and leadership skills.
- Problem solving and strong decision making skills.
- May be familiar with and able to train others using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc., etc.
- Must be familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures; Steelcase, Herman Miller and Haworth.
- Must be familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.
- Must be able to produce detailed inventories of all goods exposed to on O&I and install projects.
- Must be able to accurately estimate medium sized move and install projects to determine manpower, trucks and equipment necessary to complete the tasks required.
- Must be able to produce red-line and stick drawings. Has an understanding of space planning fundamentals and building Code, along with training in Giza and Auto Cad to produce simple CAD drawings as required.
- Must be able to conduct a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers.
- Must own and bring to work every day, a complete set of installation tools as defined in Corovan installation policy.
- Must be qualified to do light rigging of heavy and bulky machines up to 5000 lbs.
- Must be familiar with the Corovan Order Entry System and be able to perform planning & dispatch functions if necessary.
- Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
- Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.
- Must complete Mover I & II, Supervisor I & II, and Project Manager I, II Level Corovan University training and pass the written tests. May also be required to pass Installer I, II, and III, or be a qualified and approved Driver I or II.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.
- Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
- Handling: Seizes, helps or works with hands.
- Lifting: Proper lifting techniques required. May include lifting up to 75 pounds, and pushing or pulling up to 150 pounds throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds.
- Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
- Standing: Remains in standing position if required to perform various functions of the job.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Vision: Reads paperwork.
- Talking: Communications by phone, email, text and in person.
- Sitting: May sit at desk. May sit for long periods of time.
- May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day.
- May be required to do stair carries.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasional require exposure to the manufacturing, assembly and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields and/or hearing protection. This list is not all inclusive.
- Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse – may be exposed to hot or cold temperature, and construction zones, 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and hot or cold.
- Noise: Works in office, warehouse, construction zones or outside environment, with constant or intermittent noise.
Position Type / Expected Hour of Work
- Hourly, full time non-exempt, regular position.
- Employees might be required to work late evenings or weekends depending on the business needs.
- All Overtime must be approved by manager before working.
- Must be able to work 7 days a week including holidays.
This position requires 25% of time to travel around the local area; percent may increase depending upon customer assignment. A valid CA Driver’s License may be required for this position.