POLICE RADIO DISPATCHER
There shall be a position in the Dillard University Campus Police Department for Campus Police Dispatcher formerly Public Safety Dispatcher. The police dispatcher shall perform his/her duties under the direct control of the Assistant Operations Commander or in his/her absence the platoon supervisor on duty.
Duties and Responsibilities:
- To receive and transmit information and instructions by two-way radio equipment, telephone, computer equipment, and teletype.
- Responsible for answering incoming calls to the police department by way of internal telephone extensions, normal 7-digit telephone numbers and the 4-9-1-1 Emergency Phone System.
- Collect pertinent information from callers and disseminate that information to responding units or agencies.
- Determine the priority level of requests for services and mitigate those calls that can be handled without a need for committing department resources to a response.
- Operate the radio systems for the police department.
- Monitor and dispatch for all police and fire alarm activations.
- Monitor appropriate New Orleans Police Department channels for emergencies on and around campus.
- Maintain CAD records of all responses and services provided by the police department.
- Keep senior police staff informed 24-hours a day of noteworthy incidents and emergencies.
- Responsible for monitoring campus surveillance cameras.
- Responsible for greeting and providing services to visitors to the police station’s lobby.
- Receive initial calls for service and determine nature, location and severity of emergency or services required.
- Obtain pertinent caller/witness information for current or future investigation of the incident.
- Obtain suspect/crime information, enter into CAD and provide to responding units.
- Dispatch appropriate resources to the incident ensuring adequate manpower on-scene as well as to maintain sufficient remaining coverage throughout the campus.
- Maintain constant contact with persons reporting crimes in progress, keeping them calm and relaying that information in a real-time manner to responding officers.
- Broadcast (and receive broadcasts) to/from surrounding communities via mutual aid police radio systems regarding crimes occurring in and around the city.
- Maintain radio contact with officers on scene to keep the on-duty supervisor informed.
- Provide an effective link to outside support agencies (NOPD, NOFD, EMS, Tow Companies, etc.)
- Interact with Registry of Motor Vehicles, Criminal History, National Crime Information Center (N.C.I.C.) databases via computer with incident related queries.
- Support the police department with data entry/gathering and other services as needed.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements are representative of the knowledge, skills, and/or abilities required.
Graduation from high school or the equivalent is required. One to three years of general clerical or law enforcement office support experience is preferred.
Applicant must be able to handle emergency situations in a calm, courteous, and professional manner.
The applicant must also be able to be certified by the Louisiana Department of Public Safety & Corrections, N.C.I.C./LLETS Unit as a Terminal Operator; and, the New Orleans Police Department’s MIS Unit as an Operator of M.O.T.I.O.N.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of Campus Police Department policies and procedures relating to use of National Crime Information Center (NCIC) and National Law enforcement Telecommunications System (NLETS)
- Knowledge of arithmetic and English grammar and common usage
- Ability to retain and summarize information and to relay sometimes critical information clearly, promptly and accurately
- Ability to prioritize quickly, recognize emergency situations, and the ability to remain calm
- Must possess problem solving abilities, negotiation skills, and the ability to formulate plans
- Must be able to handle simultaneous tasks, and quickly adapt to extreme fluctuations in activity
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
- Knowledge of modern office practices and procedures, including recordkeeping
- Ability to interact with students, staff, faculty, visitors, and with other law enforcement agencies/personnel on a daily basis
- Knowledge of law enforcement terminology and practices
- Knowledge of basic administrative principles and practices
- Knowledge of applicable federal, state and city laws, rules and regulations pertaining to criminal data
- Ability to interpret and apply federal, state, departmental and administrative policies and procedures
- Perform detailed and confidential law enforcement office support work
- Type at speed of 40 words per minute
- Following oral and written instructions
CERTIFICATES, LICENSES, REGISTRATIONS
Must successfully complete Dispatcher Training, N.C.I.C./LLETS Operator Certification Examination, and NOPD M.O.T.I.O.N. Operator Certification Examination.
Requires ability to work in a typical office setting and use standard office equipment. While performing the duties of this job, the employee is occasionally required to sit, stand, and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Eighty (80) hours per pay period. Extreme fluctuations in activity require the ability to cope and stay alert in all situations. Must be able to work and think fast under pressure and maintain composure during crisis situations. Must be conscientious about work accuracy and speed in a fast paced environment. Must be able to work shifts, weekends, and holidays.
Must pass a detailed background investigation and drug screen test. Must not have any arrests or convictions which prohibit accessing N.C.I.C./LLETS or NOPD M.O.T.I.O.N. computer systems.