The Intake Case Manager is supportive cross-trained staff provided to assess patients that present to LCMH�s Emergency Department and the Archer Campus' Intake Center in acute crisis related to psychiatric or substance induced related issues. As a staff member of LCMH�s Archer Institute Intake & Call Center Department, the Case Manager will adhere to all Emergency Department policies as found on the intranet; in addition, the assigned Intake/ Call Center staff will document reports & updates to the Emergency Department Charge Nurse while assisting with behavioral assessments & discharge planning for the behavioral health patients of LCMH Emergency Department & Archer Campus Intake Center. The Case Manager coordinates with the Intake Team and when necessary� completes assessments to ensure patient is receiving quality treatment planning, discharge planning or aftercare referrals. Specifically, the Case Manager� collects history and summarizing, provides patient and family education,� and implementation and discharge planning of patient�s aftercare or referral resources. The Case Manager serves as a patient advocate and participates in the multi-disciplinary approach to meeting the needs of patients, their family &/ or their natural support system.� Assists in the identification of patient needs and education on how to effectively socialize, communicate, relax and manage their stress by means of utilizing healthy outlets and coping skills;� Demonstrates a caring attitude by practicing guest relations, promoting a positive, professional and cooperative work environment. Is a member of the Behavioral Health Departments Service Excellence Committee.
Education- Bachelor's Degree, in social services or nursing field preferred
Experience- Sufficient experience in working with mentaly ill persons, addicted persons or in providing personal care services.
Technical Skills- Basic Computer Skills
License/Certification-Crisis Response Training, Refer to organizational policy for role based specific requirements
Other- Ability to read, write and speak intelligible English; Ability to communicate with patient, family, peers and medical personnel; Advanced mathematical skills.
Notes- Requires emotional stability and resilience; Must be adaptable to change, be decisive, and demonstrate foresight; Exhibits organizational and leadership ability; Shows ability to gain and maintain support and respect.