This position provides leadership and direction on quality to all associates.
Ensures the development and implementation of effective quality plans and process control plans for both internal and external processes. Supports product engineering in new-product development projects. Supports the organizational needs and values required to achieve Best Experience (Voice of Customer, Voice of Associate and Voice of Process). Oversees and develops the facility quality processes and procedures and ensure they are used effectively.
Deploy Quality Tools
DMAIC methodology (define, measure, analyze, improve, control)
Data mining and root cause analysis
Reliability / repeatability (Gage R & R)
Lead Black Belt Projects and key process improvement teams
Develop Green Belts and teach and coach tool use to all associates
Develop & implement process auditing / measurement systems for internal / external processes
Build prevention into the development of new products / processes using Quality Engineering concepts
Uses teaming approach to get things done, supports process teams.
Checks satisfaction of internal / external customers through use of quality tools and Customer/Supplier metrics
Enable and support the Total Training Plan, work instructions and procedure creation and control, and Teaming Systems in the facility
Lead and participate in kaizen events
Deploy lean tools
Identify waste and rework and enacts plan to improve/solve
Use teaming approach to get things done, supports process teams on both quality and process improvements
Support cost-savings initiatives from team process improvements.
Ensures that Engineering changes and capital improvements meet timelines and desired outcomes
Voice of the Customer Support
Engages in resolving customer remakes.
Resolves issues and creates sustainable solutions.
Follows up with internal and external customers to ensure resolution is effective
Establishing key quality characteristics that assure value stream is effective.
Global Quality Support
Material Reject Process Procedure Documentation System Audits Training of Key Quality Initiatives Quality at The source Quality Planning Procedures Control Plans
Scope of Responsibility:
Establish key quality characteristics that assure value stream is effective. Participate in corporate product line teams and global quality system teams to ensure plant complianceBe a corporate resource to CS, Product engineering, others to resolve individual quality issues on a per customer basisWork with suppliers and inventory control to improve critical to quality needs and define root causes issues and drive resolution.
Minimum - Bachelor's degree in technical discipline; 2-3 years relevant work experience, 1 year of quality leadership at a plant level.
Knowledge, Skills and Abilities:
Experience in quality management systems and Total Quality Management concepts.
Proven ability to lead through teams as well as be effective team members of a facility management team. Knowledge of the application of statistical tools for problem solving, process measurement, process control, and process improvement. For example: SPC, Design of Experiment, Process Capability, and Gage R&R. Working knowledge of statistical software and adept with Microsoft Office products (including MS-Word, Excel, Power Point, Access, and Project Manager). Must be able to plan and direct own work with minimal direction from the others. Lean Manufacturing tools including demonstrated proficiency in the basic 25 tools of lean.
Effective written and verbal communication skills.
Bilingual (English/Spanish) preferred