Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
The primary purpose of this role is to support the RCM team with administrative tasks in order to expedite the turnaround of AR. The RCM Clerk provides internal and external customer service as it relates to searching and correcting contact information and making changes in systems. Additionally, the RCM Clerk provides feedback to supervisor and clients. Additionally, the position supports the company’s overall Operations and Client Services departments.by efficiently and effectively driving the Revenue Cycle Management process and delivering results.
The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.
- Strong customer service skills; prompt return and follow up to all interactions; prompt response to requests for information.
- Find, update and correct contact information for patients and update in coordinating system.
- Note in Allscripts each Patient who has returned mail
- Search in hospital web site for current and updated patient information on return mail.
- Complies and enforces and policies and procedures.
- Achieve goals set forth by supervisor regarding error-free work, transactions, processes and compliance requirements
- Pulls charges from other billing systems to be sent to processing.
- Works Excel reports to match PM System.
- Other duties as assigned
- High School Diploma or GED preferred
- 0-2 years of experience in same/related field
Technical: Knowledge on use of email, search engine, Internet; ability to effectively use payer websites and Laserfiche; knowledge and use of Microsoft Products: Outlook, Word, Excel. Preferred experience with Microsoft: Access and PowerPoint, and various billing systems, such as IBM Billing and Allscripts.
Personal: Effective written, oral, and interpersonal communication skills; attentive to detail; collaborative; multi-tasker, ability to effectively prioritize and execute tasks in a high-pressure environment.
Communication: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and to effectively present information in a one-on-one and/or small group situations, such as clients, patients, and other employees in the organization.
Math & Reasoning:
Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variable in standardized situations. Ability to add and subtract, multiply and divide in basic math equations including monetary values.
Physical and Environmental Elements:
Physical demands: Ability to sit continuously for up to 2/3 of normal work shift. Ability to stand, walk, stoop, kneel, crouch or crawl, and to reach with hands and arms occasionally. Ability to talk and to hear continuously. Ability to lift up to 25 pounds periodically. Finger dexterity is required frequently for up to 1/3 of the normal work shift.
Vision: Ability to see at close range (20 inches or less), at a distance (clear vision at 20 feet or more), ability to identify and distinguish colors, ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, three-dimensional vision, ability to judge distances and spatial relationships, and ability to adjust the eye to bring an object into sharp focus.
Work Environment: Employee may work a portion of the time in an office with moderate noise levels (such as computers and printers) and controlled temperature conditions. Primarily, the employee will work outdoors and on the road in a variety of weather types, such as extreme cold or extreme heat. Regularly may be exposed to fumes and traffic. Regularly operates a vehicle and is exposed to traffic conditions that include loud noises, fumes, traffic congestion.
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans