PURPOSE OF THE POSITION The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that client services are provided in an effective and efficient manner. SCOPE The Receptionist reports to the Office Manager and is responsible for the initial impression of the office to the public. The failure of the Receptionist to provide these services in an efficient and effective manner will result in disruptions in the provision of services. RESPONSIBILITIES Provide office support services in order to ensure efficiency and effectiveness Main Activities Receive, direct and relay telephone messages and fax messages Direct customers to the appropriate counselor Maintain the general filing system and file all correspondence Assist in the planning and preparation of classes and other outreach events Respond to public inquiries Provide word processing and secretarial support Perform general clerical duties Develop and maintain a current and accurate filing system File all client files and ensure consistent organization of client files Maintain client records and follow-up to ensure timely closeout of files Performs Receptionist functions Main Activities Answer incoming calls and handle caller’s inquiries whenever possible Redirect calls as appropriate and take adequate messages when required Greet, assist and/or direct clients, visitors and the general public Support the Executive Director and other staff Main Activities Assist office staff as requested Provide administrative services for the Office Manager and Counselors Perform other duties as required KNOWLEDGE, SKILLS AND ABILITIES Knowledge The incumbent must have proficient knowledge in telephone communications and office administration Skills The incumbent must demonstrate the following skills: Effective verbal and listening communications skills Time management skills Computer skills including the ability to work with excel and word programs at a highly proficient level Bilingual English/Spanish preferred Personal Attributes The incumbent must demonstrate the following personal attributes: Honesty and trustworthiness Respectful Culturally aware and sensitive Flexible Good sound work ethics Educational Background The incumbent must: Possess a GED or High School Diploma, some college preferred Be willing to obtain certification in different levels of Housing Counseling Pass a background screening A 90 day probationary. Upon completion of probation, eligibility for advancement including training.