The Regional Mentor (RM) will serve as a knowledgeable guide and subject matter expert to support personnel conducting background investigations on behalf of the US Department of Homeland Security (DHS), National Background Investigations Bureau (NBIB) and intel contracts. RM will assist in answering questions across all contracts, as well as assist in providing guidance, building, vetting and/or developing of learning tools for staff to utilize. RM will report to the National Quality Field Manager (NQFM) and work closely with the Field Team Leaders (FTLs) and National Business Integration Manager (NBIM). RM will be expected to work remotely from their home but will be required to travel to support personnel when warranted, to the Slippery Rock Offices in Pennsylvania, or the Herndon Program Management Office in Virginia. Temporary travel assignments will also be required to conduct check-rides and provide one-on-one support with personnel when warranted.
RM will serve as an additional knowledgeable guide to support personnel for both entry-level Field Investigators coming into the program and experienced investigators in need of further assistance within all contracts.
- The functions listed describe the business purpose of the job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
- Provides expert instruction, guidance, interpretation and feedback to field investigators and other pertinent staff.
- Assist in training and the creation and/or review of materials and guides.
- Maintains support and indirect support of audit and compliance practices consistent with the requirements of the contract.
- Provides direct and indirect support of field investigators and other pertinent staff.
- Develops and delivers instructional and performance design and mentoring applications via WebEx, telecom, or in person group meeting.
- Travel for TDY assignments to conduct check-rides with field investigators or work directly with personnel.
- Provides instruction, guidance on case coverage, reporting suggestions, different approaches, critiques to increase efficiencies and best practices.
- Be available to conduct OJT if needed.
- Perform case note inspections.
- Perform random report reviews.
- Perform fieldwork on assigned cases.
- Other duties as assigned.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
• Must be a citizen of the United States.
• At least 18 years of age.
• Current (within the last 2 years) Single Scope Background Investigation (SSBI).
• Ability to acquire and maintain any other specific special clearances/access requirements.
• Reliable personal vehicle, valid driver's license and satisfactory driving record.
- Minimum of eighteen (18) months background investigation experience conducting investigative fieldwork on behalf of the US Department of Homeland Security (DHS), US Customs and Border Protection (CBP) and US Immigration and Customs Enforcement (ICE). Experience with US Citizenship and Immigration Services (USCIS) and the Department of Homeland Security Headquarters (DHSHQ) is preferred.
- At time of appointment, must have actively completed fieldwork on behalf of DHS for a minimum of twenty-five (25) hours a week within the most recent 6 months.
- Minimum of three (3) years background investigation experience conducting investigative fieldwork on behalf of the National Background Investigations Bureau (NBIB).
- At time of appointment, completion of fieldwork on behalf of NBIB within the most recent 6 months is preferred.
- Experience conducting one-on-one subject interviews is required
- Experience with metric tools, processes, and delivery assurance
- A genuine commitment to be involved with a Mentee to help them achieve success.
- Sensitivity and discretion when it comes to areas of concern.
- Background and experience with mentoring principles and training design and development preferred.
- Must be able to successfully complete and pass all required training.
- Willingness to travel on temporary duty assignments as needed (by car or plane).
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Bachelor’s Degree or equivalent is required. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
- Must be able to work with little supervision, multi-task, work beyond minimum expectations and, remain flexible and receptive to frequent policy changes and organizational need
- Ability to work remotely without daily supervision
- Excellent time management and organizational skills to balance and prioritize work
- Excellent typing and computer skills
- Ability to establish and build rapport with new people
- Ability to communicate effectively and listen attentively
- Excellent written and verbal communication skills
- Interpersonal skills to interact with sources, customers and field staff
- Analytical, critical and problem solving skills
- Personal computer and business solutions software skills
- Proficiency with PC and networked environments
- Microsoft Office proficiency in Word, Outlook, Excel and PowerPoint
- Ability to identify, understand and apply federal, state and local changes and/or new regulations/laws pertaining to personnel investigations
- Ability to work in a team environment
- Ability to multi-task
- Ability to synthesize information, identify key findings and determine conclusions
- Proficiency with customer systems and platforms, as required
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with executives, clients, prospects and staff, in group settings and in situations requiring high performance and results
- Handling and being exposed to sensitive and confidential information
- Required ability to handle multiple tasks concurrently
- Regular use of vehicle required in the performance of duties
- Regular talking and hearing
- Close vision, distance vision, and ability to adjust focus
- Frequent sitting, standing and walking, which may be required for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Frequent local travel to interview sites