**Job Category** Customer Success Group **Job Details** Regional Success Architects (RSAs) provide proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product Technical expertise. They triage requests through routing to appropriate owners or taking personal ownership of them to help maximize customer adoption, assist with sales growth, and minimize attrition risk. They work either alone in support of a particular region or collaboratively in a team of Regional Success Architects. RSAs partner with key stakeholders at Salesforce such as Success Managers, Support and Product Management to make our customers wildly successful. They create C-Level relationships with our largest most complex customers and build a network and community of customers delivering technical thought leadership and guidance. The majority of RSAs are generalists but a region's portfolio may support a specialized RSA. Marketing Cloud (MC) RSAs are experts in the MC product and platform and support the region in this specialty. **Responsibilities** : + Help clients consistently meet/exceed goals and metrics + Provide prescriptive recommendations for improving system performance + Guide customers on implementing performant processes + Provide relevant technical architectural recommendations in areas such as integration patterns, security, and authentication solutions and enhancements specific to customers' business needs + Conduct Account Reviews and developing Attrition Mitigation strategies + Conduct 1:M Customer Webinars + Enable Customer Success Managers on technical topics + Actively leverage and contribute to the overall knowledge base and expertise of the community + Generate positive feedback from internal teams and leadership + Show continued professional growth and development **Preferred Qualifications and Skills:** + BA/BS Degree (or equivalent) + Extensive experience in one or more of the following: consulting, technical support, account management or project management -- ideally with CRM or related applications (i.e. ERP systems) in a SaaS environment. + Consultative and customer focused approach and engagement style + Deep technical knowledge of Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem + Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities + Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems + Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level + Ability to prioritize, multi-task, and perform effectively under pressure + Relevant salesforce certifications **Leadership Qualities:** + PASSION: Passionate about Customer Success + BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on + LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships + COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence + STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message + TEAM PLAYER: Proficient at collaboration and working with members of a team + URGENCY: Ability to move fast and drive business value and results + OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart + TRUST: Trusts the company's core values; shows integrity, transparency, and reliability + ADAPTABLE: Excels in high levels of uncertainty and change + COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base **About Salesforce:** Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. **Posting Statement** Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.