POSITION SUMMARY: Greets and receives the patient into the health care system. Manages the registration process to ensure the financial viability of University Healthcare. Responsible for accurate and timely interviewing of patients and/or relative in a courteous manner to obtain registration data based upon comprehensive data elements to complete the registration process. Communicates with physician offices concerning clinical information. Communicates and supports hospital departments using scheduling system. Schedule multiple services in correct clinical sequence. Ensures that all state/federal regulations are met. Initiates and coordinates the information necessary for prompt and efficient admission, transfer or discharge of patients in compliance with state and federal regulations. Maintains knowledge of revenue cycle operations, third party reimbursement, and medical terminology. Uses excellent customer service, written and oral communication skills.
QUALIFICATIONS: High school diploma or equivalent required. College course work in accounting or business-related fields preferred. Three to five years of recent experience in a physician/hospital scheduling and registration or business office environment required. Experience and knowledge in admissions, registration, and insurance verification. Excellent oral and written communication skills. Working knowledge of office equipment and computers. General knowledge of hospital payment plan guidelines. Working knowledge of healthcare insurance payers. Basic knowledge of medical terminology. General knowledge of hospital clinical departments and services protocols. Strong negotiation skills. Strong communication skills. General knowledge of time of service collection procedures preferred. Excellent customer service and telephone etiquette. Must demonstrate the ability to use tact and diplomacy in dealing with others.
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