Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under limited supervision, manage and develop a portfolio of commercial relationships and ensure retention of total client assets and net growth in relationships, while complying with established Associated Banc-Corp risk management and credit policy, business strategy and regulatory guidelines. The Relationship Manager will work closely with internal partners to facilitate the development of new business relationships as well as develop prospects through COIs and other proactive measures. The Relationship Manager will play a vital role in the growth and development of the commercial banking portfolio and market share. Primary focus will be to profile and work collaboratively with internal partners to sell/cross-sell commercial products to our existing client base, as well as to prospects. The Relationship Manager will build deposits, loans, fee income and refer appropriate customers and prospects to all applicable cross-sell partners, including Commercial Deposits & Treasury Management (CDTM), Capital Markets, Private Banking, Private Client and Institutional Services, Associated Benefits and Risk Consulting, Retail Bank-at-work, etc.
Responsible for expanding and deepening customer relationships by identifying customers’ needs comprehensively and matching their needs with selections and resources within the colleague’s assigned business line and across all business lines of Associated Bank.
As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
Key Result Areas
Fee Income Growth
Negotiation and Influence
Other Growth in Net Income After Tax
Other Growth in RAROC
Other Relationship management
Other Retention of client portfolio
Other Loan and deposit spreads
4-7 years Commercial banking or business to business sales experience. Strong business development skills, strong credit skills, strong knowledge of non-borrowing products, past track records of sales and client management success., Required
Other: Proven analytical and financial analysis skills, Advanced
Other: Excellent verbal, written and interpersonal communication skills, Advanced
Other: Strong operational skills, Advanced
Other: Strong negotiation skills, Intermediate
Other: Superior credit and risk management skills, Advanced
Other: Superior business development, marketing and presentation skills and experience, Intermediate
Other: Collaborative and highly coachable, Advanced
Other: Thorough understanding of macro and micro economic issues, as they apply to banking, Intermediate
Other: Thorough understanding of risks (market, rate, leverage, etc.) as it applies to the lending/borrowing process, Intermediate
Other: Computer literate in Microsoft Office products and the ability to quickly learn new software/systems, Advanced
Licenses and Certifications
Must have access to reliable transportation and the ability to lawfully drive self, if applicable. by start date, Required
General Physical Condition
Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)