Substance Use Disorder Services
Non - Exempt
The Relay Coordinator is responsible for ensuring the standardization, documentation, and reporting of the Relay Program internally and to the ED Champions at RUMC and SIUH, as well as the NYCDOHMH. Under the direction of the Project Director, the Relay Coordinator is responsible for quality assurance, peer training and support, and policy and procedure development. When necessary, the Relay Coordinator may respond to activations as required. The Relay Coordinator is expected to adjust the work schedule to meet with all peers across all shifts, at least once per month.
- Develop policies, standard operating procedures, forms and checklists to ensure appropriate and standardized service delivery and documentation for the Relay program.
- Monitor services rendered by shift, reporting summary data daily, weekly and monthly to internal and external stakeholders.
- Develop training materials for peer specialists, on topics include substance abuse, overdose prevention, medication assisted treatments, referral resources, engagement skills, etc.
- Review Maven data for quality assurance.
- Monitor and assign follow up activities for Relay clients.
- Maintain productive relationships with the ED Champions at RUMC and SIUH to ensure that all potential Relay clients are reached with services.
- Respond when needed to Relay activations.
- Facilitate groups for the Next Step as indicated, with the goal of engaging Relay participants in substance abuse and harm reduction services.
- Assist and support community outreach activities.
- Participate in scheduled individual and group supervision.
- Provide meaningful and constructive feedback to peer specialists.
- Other duties as assigned.
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job it is not to be construed as an exhaustive statement of all the job functions.
- High school diploma/GED required.
- Successful completion of CCAR Recovery Coach training.
- Certified Recovery Peer Advocate certification a plus but not required.
- CASAC or CASAC-T a plus.
- Bilingual Spanish a plus.
- Demonstrated experience with and understanding of substance abuse and recovery issues.
- Ability to work independently when deployed off site and to present appropriately in law enforcement and health care settings.
- Able to meet individuals where they are and to include harm reduction among the multiple pathways that individuals may take towards recovery and wellness.
- Effective communicator, able to listen, clearly explain information, and engage in collaborative coaching discussions.
- Capable of writing accurate, clear and logical documentation of service encounters.
- Able to demonstrate appropriate judgment and independent thinking in field-based settings, including prioritizing time-sensitive or competing tasks and determining when to seek supervisory consultation.
- Flexible with regularly changing demands and modified assignments.
- Committed to empowering individuals to make informed choices.
- Computer literate in word processing, email and Internet navigation.
- Willing and able to travel outside traditional office environment via public transportation, car service and/or personal vehicle.
- Competence to work effectively and respectfully with persons from culturally diverse backgrounds.
- Willingness to share lived experience appropriately and judiciously to promote engagement and inspire hope.
- Continuing employment contingent upon successful completion of criminal justice and state central registry background check and hospital clearance process.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
This position will be evaluated based on the incumbent�s ability to prioritize, time management skills and flexibility. In addition, the incumbent�s performance will be measured and evaluated according to the standardized tool used for all employees providing service to internal and external customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATION
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SAFETY & SECURITY
All workers are under obligation to follow rules and regulations pertaining to safety and security. Failure to comply with safety & security rules and regulations will result in disciplinary action up to and including termination of employment.